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My puppy's UTI is costing me close to $2,000 most of which has been reimbursed by Trupanion. I'm so glad I went with this pet insurance. I would not be able to afford to keep my dog healthy without pet insurance.

Disappointed with the initial process, however once Jennifer Andersen got involved more than pleased. If it had been Jennifer handling my claim from the beginning would have given my experience a 10+.

One of my cats developed diabetes. Fortunately, I had enrolled kitty in Trupanion a few months earlier. The people who work there are professional as well as caring. Thank goodness the insurance company is helping us out by providing 90% reinbursement.

Didn't know what was wrong with my baby & it helped a lot knowing that I was covered to let the doctors do what they had to do to make her well.

10Our Dog Laverne became very ill suddenly And needed to be hospitazed. The problem Was resolved thankfully but the hospitals fee were high. Claims were submitted to Trupanion And they gathered needed records and updated us regularly. Then they reimbursed us quickly as per Contract. Thank you Trupanion!

Rate increase. Pre existing conditions unreasonable.

Trupainion customer service and compassion were outstanding. My 14 week old puppy had an ear infection and an oral cancer scare. Trupanion answered all of my questions, got pre approval for the surgery, and sent our reimbursement check out within days of the surgery. I am very thankful for Trupanion, they paid for the ear infection and tumor to be removed from my puppy's mouth at 90%. They helped make an anxious time for us concerning our puppy's health bearable and we ended up getting cancer free results!

Our first claim was seamless! Our vet completed the form and submitted the claim on our behalf. Trupanion reviewed the claimed and sent emails acknowledging various stages of the process. Within 2-3 weeks, we received a check in the mail covering the claim as outlined by our plan. Overall, we are very pleased with Trupanion and would recommend them over VPI, the company that insures our other lab mix dog.

My dog went to the vet almost 2 years ago with lameness in one leg - nothing on xrays. Was given medication and better in a day (not even the primary reason for the vet visit). He recently had surgery for an ACL and MCL tear. They declined payment stating what he had was pre-existing and tied to the visit 2 yrs ago. No incidents in between. Tell me how a dog that weighs over a 100 lbs could of gone so long in between the with even a slight tear - very active and rough. They told me I would need to figure out a way to prove the two incidents were not related...I asked how did they prove they were. One sentence on my dogs medical notes cost me $4200.

My cat has a pre-existing condition which is of course not covered. Trupanion did not in the slightest nickel and dime me with exclusions for the two other conditions he developed after getting insured. They were very fair and ethical.