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My cat was diagnosed with having stones. This meant several trips to the vet office for the exam, checkup and follow-up. With each visit, brought a new claim form to be filled out and submitted. However, the claim forms were easy to complete by updating my personal information and submitting to my vet for their information. My Vet faxing the information directly to Trupanion and I received an email directly from Trupanion that claim form has been received and submitted for processing. Within the next week or so, I received an email from Trupanion that my claim has been processed and payment is being sent. I was really surprised to see that my claim was processed really fast. I also had contact their customer service several times and they have been always very helpful and nice. They are truly a awesome company to deal with and would recommend to anyone in need of pet insurance!!!

My dog injured his leg so after two days odd limping went to the vet since seemed not a minor injury. Sedation, xrays and few hundred dollars later determined soft tissue injury only and required rest and pain management to heal. Claim submitted and Trupanion covered xrays, sedation and meds. Processed claim in timely manor and approved.

My dog ingested some type of toxin and we ended up with about $1200 in vet bills. Trupanion paid a good portion and I was very happy. I read several reviews saying that after they pay a claim, they wait a while and then raise your premium. That is exactly what they did. They nearly doubled my premium. Now they want $65 a month. Are you kidding? I think they want us to cancel.

Very unhappy with the amount of time Trupanion took to process my claims.

Our puppy injured his arm but the vets are having a hard time figuring out if it's a sholder, elbow, or both issue.Trupanion has been very good in covering 90% of the cost of all the tests & therapy. They were very thorough in the beginning, tracing our puppy back to birth. But after the initial background check things have flowed very quickly. None of these tests are cheap. I'm so glad we have insurance.

This was our first claim and I was impressed with the organized way it was handled. Trupanion kept me informed every step of the way. When I called in to ask a question the people are always very friendly and helpful.

I could not be happier with the service provided by Trupanion. I had another provider for a different dog and they couldn't be more night and day. Trupanion is prompt, efficient, friendly, and very clear (no non-sense) in their explanation of benefits for every claim. I have had no problems with them receiving paperwork and should they need anything (additional paper work, info, whatnot) THEY do the leg work. If there is a problem, they try and contact you in multiple ways. My dog needed knee surgery (TPLO) and Trupanion made it possible for her to get it. I started coverage for my pound puppy at 3 months old (the sooner the better) and while it's not the cheapest, I would definitely recommend this company to anyone!

have had very little problems (one mess up with a missing pharmacy receipt)- otherwise, no hassles

Our 3 year old pup had a skin tag that was growing quickly and needed to be removed and sent for biopsy immediately. We had our vet submit the claim to Trupanion the same day, but we anticipated it would be an extensive process before we received any word or reconciliation on the claim. But, to our pleasant surprise, Trupanion followed up within a week of the surgery and sent us a reimbursement within two weeks. We really didn't expect this to be so quick or easy, but are definitely happy we have Trupanion. Also, the biopsy results were negative. :-)

I wish my health insurance was as easy to deal with as Trupanion. From the visit to the vet until the check was mailed, I was informed of every step along the way, there were no paperwork hassles, and it was done quickly and efficiently - and I could put all my attention on my cat where it belongs.