Deductible
Do not like how your deductible works per illness. There are way better plans out there that offer better deductibles. That’s why I am leaving Trupanion and going to another company.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Barbara
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Hope the claim can be quicker
Hope the process of the claim can be quicker.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Rita
- BREED: Miniature Schnauzer
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
You guys are awesome.
You guys are awesome. It is easy to file claims and you are prompt in replying receipt of claim and sending reimbursement checks. My dog is in good hands!
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Alice
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Medical record
Unfortunately pet parents need to get copies of their pets medical record especially if they have insurance. I took Oliver to Blue Pearl for right front and left rear lameness. Somehow the diagnosis wound up as gastroenteritis and diarrhea. When his problem did not resolve I took him to my vet for the SAME problem which she accurately noted but with the inaccurate info that Blue Pearl listed it seems as if it was a different problem. Kathleen is helping me to resolve this via an appeal.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Joanne
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great service
I love how friendly your customer service people always are no matter what the issue is. I also admire the kindness the organization is not just about animals but the owners too. Keep up the good work.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Pamela
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great service
Customer service at Trupanion is outstanding, always available and ready to help
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Oswaldo
- BREED: Labradoodle
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Communicative and compassionate
Service is competent, communicative and compassionate.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Peter
- BREED: Italian Greyhound
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Need wellness coverage
The lack of wellness coverage and the fact that office calls are not covered even after the deductible is met is why I would hesitate to recommend.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Jeannine
- BREED: Great Dane
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Trupanion is the great
Trupanion is the great they was there and help me with my bill , didn't give hard time and pay the 90% early for my dog surgery, thank you so much for everything
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Magda
- BREED: Dachshund
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Trupanion has been a blessing
Trupanion has been a blessing. I am so grateful that I had the coverage.
- INSURER:
Trupanion
- POSTED: 02/15/2018
- BY: Michael
- BREED: Dachshund
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No