Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,691 total
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False advertising
The company sells itself on paying 90% after the deductible and this is just false, lots of things that are exempt… false advertising and the premiums are way too much for these types of shenanigans
Insurer: Trupanion
By: Unhappy customer
Unexpected tooth need pulled which as…
Unexpected tooth need pulled which as usual comes at a bad time of year ( never a good time anyway) and costly. Pumpkin paid within days of sending claim. We knew the evening of filing claim what was going to be paid.
Insurer: Pumpkin
By: Lu Ann
Every claim denied after paying for top tier plan
DO NOT use Pets Best for your pet. They have denied every single claim we’ve submitted over the past three years and we are paying for the highest coverage. Complete waste of money and horrible support. I can’t even cancel my policy without speaking to them on the phone, but no one answers after sitting on hold for hours.
Insurer: Pets Best
By: Martha
Claim was paid within one week!
I had a very expensive surgery for my dog that cost $2400. I submitted the claim the next day and my claim was paid before my dog had her 1-week post-op follow up appt. The process was easy and fast!
Insurer: MetLife
By: Sandra
Easy to navigate and great ways to…
Easy to navigate and great ways to customize
Insurer: Nationwide
By: customer
Claim covered emergency visit
We had a surprise emergency when we were out of town and our dog had a seizure. We had to find a new vet (they were great Narrowsburg Veterinary) and spend a lot of money on the urgent care visit. We filed the medical claim that day and within a couple of weeks Pets best covered most of the visit which is a huge relief.
First Claim
Just switched to Pets Best. First claim for wellness visit to vet was easy to file, was processed quickly, and covered exactly what was promised. Very happy with Pets Best.
Costs rise exponentially
We have generally had a good experience with Trupanion- they don’t pull any stunts as far as coverage or records. My complaint is the rise in costs - our dog is now 11 and we have had them for 6 years and have had reasonable increases (<10%) each year until this year when it was over 25%. It would be incredibly hard to get our dog insured elsewhere at this point and I’m sure they know that- just disappointed this is how they treat their long term customers (and I’m a vet- definitely no professional discount even though I’ve saved them thousands of dollars over the years in reduced fees and diagnostics.)
Insurer: Trupanion
By: KG
Satisfied customer
"Pets Best has worked very well for my dog. Until this year he has been very healthy except for a a few months in 2024. This year he developed heart disease that required treatment and medications. Pets Best has reimbursed all claim as I hoped they would. I am very satisfied with their process. I would suggest a claim option for medications in the area where they ask who provided the service. That being said, they always take care of it when I name my vet who wrote the scrip as the provider."
Insurer: Pets Best
Veterinarian: Veterinary Medical Center of Indian River County
By: Henri and Patricia