Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
22,144 total
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Service Degraded Over the Past Few Years
We started using Healthy Paws about 5 years ago. Over the past year or two since the company was acquired, the service and coverage has become more burdensome for me a customer and covered less aspects of a visit (some policy change and just incorrect classification of a visit). After submitting a claim, which is still an easy process, there's a high chance we'll need to dispute the decision. The last thing I want is to pay monthly for pet insurance only to have to deal with the hassle of slow to respond support when my dog needs it. I don't feel valued as a customer or confidence in the coverage my pet has when they may need it. Looking for pet insurance? Try another company.
Insurer: Healthy Paws
By: Randy
No concern over pet health, no notice of 14 day waiting period.
We rescued a dog. Then got insurnace almost immediately. A few days in we noticed a lot of itching. Brought her in for wellness check and to look at the itching. Sure enough the did a bunch of testing and found a few issues. However since we cared about our dig and she needed help, we couldn't wait the 14 day waiting period that I never saw written anywhere. If they care about your pet, especially when someone clearly just rescued the pet, the 14 day waiting period should be waived, or non existent at all. Now because we didnt wait the 14 days, my guess is it will all be considered "pre-existing", all because of a 14 day waiting period. To me that doesnt sound like a company policy that puts pets first.
Insurer: Pets Best
By: Andy
Best service, coverage, and price.
We have had PetsBest coverage for our cavaliers over the past 10 years. Policy cost is very cost effective. Responsiveness on claims within days. Very easy to submit claims and we have never been denied. So comforting to know we can take care of our precious fur babies if illness or accident occur.
Insurer: Pets Best
By: Kathie
Raised rates after claim
my friends referred me to healthy paws and after having 2 seniors dogs with many illnesses I decided to purchase Healthy paws pet insurance with our new rescue who was about 3 years old. This week, at the age of 5, she was diganosed with a seizure disorder. 2 days after I submit the claim they send me an email telling Me my preimums will increase 10 dollars a month but insist it has nothing to do with past claims. Ive had the insurance for 2 years and never used it and now I use it and 2 days later they increase my rates. I have warned all my dog parents to stay away from healthy paws after this interaction. My dog now has a preexisiting condition so we can’t switch insurance companies unless we accept paying for her illness on our own DONT BUY healthy paws!
Insurer: Healthy Paws
By: Ra hel
Insurance Premiums
I've been with Healthy Paws for 8 years, I've been very pleased with the insurance coverage and ease of submitting a claim on my dog. However, the premium monthly went from $48.00 per month to $108.00! I'm wondering if it went sky high because he is 11 years old now and they know I can not get insurance anywhere else due to his age. That is more than triple the cost. Very disappointed in this company after being a loyal customer for so many years.
Insurer: Healthy Paws
By: Diane
Love it would pay extra if you had these options available
Because of the great coverage I just wish you have the option 0 deductible and 100 percent reimbursed I would definitely pay the extra a month for it
Insurer: Trupanion
By:
Expensive but glad I got it!
Have had my chihuahua covered since he was 10 weeks, he is now 12yrs and has developed med problems. Though it has been quit costly over the years, premium is up to $90 a month, when we needed it they were there with a hassle free experience. My vet can't believe how quickly the claims go through.
Insurer: Trupanion Canada
By:
Great Experience
Was a great experience. Process was easy and fast. Got paid for my claim within 48 hours. Highly recommend Trupanion.
Insurer: Trupanion Canada
By: