Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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I was given incorrect information about…
I was given incorrect information about the price. I was told it would be $XX per month, but I found out the actual cost would be twice that amount. I canceled my request.
Insurer: Nationwide
By: customer
Agent Daniel was very considerate and…
Agent Daniel was very considerate and patient with me a senior explaining plan Plan purchased was very affordable for me
Insurer: Nationwide
By: customer
Will definitely shop for a new…
Will definitely shop for a new insurance. I just received a notice that my dogs insurance will increase from $230 to $320 because of “rising cost in the area” and that I wasn’t notified in January when my declaration page is updated due to “system error”. So convenient that I received this notification 6 weeks after Trupanion had to pay out several thousands of dollars for her surgery. This is not the first big jump in price. I originally paid $100 when I first got her at 6 weeks and now they are expecting over $300 a month and she hasn’t even turned 4 yet. I had even altered the percentage covered to try and keep prices affordable. Extremely disappointed!!! Seems even more suspicious as I said earlier….6 weeks after an expensive procedure you want to up her rates!?!?
Insurer: Trupanion
By: dawn anda
Trupanion raised my rate within 30 days…
Trupanion raised my rate within 30 days for no reason. We cancelled immediately. I did not want to deal with this type of company that would dollar someone to death. Done and goodbye.
Insurer: Trupanion
By: Michael
Do not get Trupanion for your pets.
Do not get Trupanion for your pets. The only reason we still have this insurance is because we enrolled when our dogs were young and healthy. At this point, switching providers would mean all of their existing health conditions would become “pre-existing,” so we feel completely stuck. Not only is Trupanion significantly more expensive than many other pet insurance companies, but they also constantly make billing and coverage mistakes and then refuse to correct them without forcing customers through a lengthy appeals process. The worst part is that whenever Trupanion makes an error, the burden falls entirely on pet owners and veterinarians to fix it. Their appeal process requires doctors and staff, already working exhausting schedules, to spend additional time contacting the insurance company, submitting documentation, and explaining issues that were caused by Trupanion in the first place. Just today, we were incorrectly charged a $500 deductible for treatment related to my dog’s chronic condition, a condition he has been treated for over 8 years, and for which the deductible had already been satisfied long ago. The paperwork from the veterinary hospital was filled out correctly from the start. This was clearly a Trupanion system or billing error. Now, after spending all day in and out of surgeries, someone from the surgery department has to take time to contact Trupanion to correct their mistake. That is unacceptable. Trupanion should be responsible for fixing its own billing errors, not veterinarians or exhausted pet owners. Their entire business model seems to rely on customers giving up on the long, frustrating appeals process and simply paying bills that should have been covered in the first place. Be aware before choosing this company.
Insurer: Trupanion
By: Margarita Vaiman
Easy of filing a claim
Easy of filing a claim. Easy of payment. Spot allows a sometimes stressful decision making even so much easier by affording me the opportunity to provide the best care for my pet knowing it is affordable.
Insurer: Spot
By: Enid Maldonado
Rates increased and checking account debited w/out agreement
I've been a customer of Healthy Paws for a few years, with no problems. I was paying $139/month for my two dogs. In Jan. 2026, all of a sudden my checking account was debited for $182.66; then on 3/3, debited for $348.39, and for that same amount again on 3/29 and 4/29. I never agreed to an increased premium of any amount, least of all a more-than-doubling of my rate. An increase of that percentage without agreement is unconscionable. I requested a refund of the overages, but was refused. I canceled my account with them, and would never do business with them in the future. (They have over 200 complaints with the BBB.)
Insurer: Healthy Paws
By: Joel Koosed
easy to do and good plans available and…
easy to do and good plans available and with employer discounts, it's great!
Insurer: MetLife
By: Renee Foster
So Easy
I recently purchased a 2 year old male kitten from our local shelter for my daughter. I wanted to ensure he would have the best possible care. My employer advertised Metlife Pet Insurance and the process was phenomenal. So easy to purchase at an awesome rate.
Insurer: MetLife
By: Melonie Nixon