Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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I am extremely disappointed and…
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim for my two cats. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will for sure appeal, if this is not resolved immediately, I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Ethan W
Looking for Peace of Mind for your pets?
One of our cats recently had some health issues that needed emergency care. It resulted in four Animal Hospital/Vet bills. The format for submitting the bills to Pets Best was very easy to follow and any questions we had were promptly addressed. I also liked that they would follow-up and keep us informed as to the status of our claims all the way to our reimbursement. Throughout the entire process, we were extremely satisfied with our experience with Pets Best. Their fees are very affordable and they know what they are doing. We give them our highest rating! Look no further if you are looking for Pet Insurance for your pets.
Insurer: Pets Best
By: Kevin
Fair and Quick Claim Reimbursement
They are great about reimbursement for claims: quick and fair. Their rates beat other pet insurances that I’ve looked into. My rate increased significantly though this year.
Insurer: Pets Best
By: RP
Great price and low coverage in case of emergency with you little fury friend
Great price and low coverage. Recommend
Insurer: MetLife
By: Billy Baggett
Research other insurances first
After further research, I find that there are better pet insurance policies available other than Pests Best. I spend $68/ month and it takes over a month to even hear anything back regarding any claims let alone what is covered for reimbursement and not. And their interface system is out of date, taking up so much time to simply login.
Insurer: Pets Best
By: Sanora Sims
Website is easy to use
Website is easy to use, answered my questions. Price seems very reasonable.
Insurer: MetLife
By: Malcolm Peirson
Doubling police is criminal
15 years a customer. Multiple dogs over the years. I would’ve given them a four star if it wasn’t for what they just did. A loyal customer just got informed their policy will double. I can understand an increase but doubling a person’s policy overnight is criminal. Nobody in their right mind could think this is acceptable except for greedy executives that just wanna line their pockets.
Insurer: Embrace
By: Joy W
Best Policy for Gato
I compared a few pet insurances and with the help of a pet insurance consultant Joshua Sabado I was able to decide that for now Fetch is the best pet insurance for Gato, my cat. I hope I can give the same 5 star review when I need to use Gato's policy.
Insurer: Fetch
By: Claudia Sanchez
Great pet insurance
Great pet insurance. Easy and fast. I love fetch pet insurance
Insurer: Fetch
By: Serina
Disappointed
I am always disappointed by the amount Spot pays versus the amount my vet charges which is consistent with the rest of my area vets. This seems to me to be partial coverage. Nothing close to 80% for example. And it doesn't seem to matter whether we are talking about shots or wellness exam or an illness exam. I am reconsidering using Spot moving forward because what I pay for it does not seem to be a good value relative to what they are covering.
Insurer: Spot
By: Nancy B