Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,413 total
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Always great.
They have always paid my claims and I had over five dogs that were covered by them. They never refused any claims they even paid for two knee surgeries on one of my dogs and they always pay for the euthanasia part at the end of life. I've had MetLife for over 13 years and I have gotten back quite a bit of reimbursement which would have cost me an out-of-pocket since I always had five dogs at a time. I highly recommend this insurance to all the people who ask me what insurance I use I just tell them that they just don't cover pre-existing but otherwise they're great. Plus they less then any others I have checked. Especially for senior dogs.
Insurer: MetLife
By: Barbara
Nothing but a hassle since joining
This is by far the worst pet insurance compagny. They increased our premium 2x in the spam of the same year even though they say their premium will never go up base on dog bread and size. We went from paying $123 last year to $149 and now $157 with a 20% dicount this year. They find every excuses in the book not to pay even when it is an emergency. CAA should not be recommended this company at all.
Insurer: Pets Plus Us
By: Kat
Rudyboo
We have had TruPanion since 2013, the year my boys were born. I can’t say enough about their customer service, compassion and all over knowledge. We’ve used it maybe 4 or 5 times over that last eleven years but we’re always so grateful we had it. Has saved us literally thousands of dollars. Really worth trying to fit it into your budget, as I have as a senior on Social Security, but my boys are worth every penny. Thank you, TruPanion, from Rudy and Bandit, too!
Insurer: Trupanion
By: Emilie
Nationwide Exorbitant Premiums
Their pet policy premiums I have gotten so expensive. I’ve had some almost double year over year.
Insurer: Nationwide
By: Susan
Great until they start raising rates
Started out affordable, then raised rates by double or triple each year up to over 2300$ a month for one dog. Started hassling about claims, blatantly said they didn't want to pay that much any more.
Insurer: Trupanion
By: Michelle
I couldn't ask for better!
They have been very informative and quick to answer questions or concerns. Their processing time is surprisingly quick. After a major procedure for my cat, they even contacted me to see how she was doing. As far as rates, I did a lot of research before deciding to go with them years ago and they remain the best price for what you get in my opinion.
Insurer: Healthy Paws
By: Krystal
Very Satisfied with Pets Best
I have had Pets Best insurance for a few years now covering my 2 dogs (currently aged 8 and 10). This year had been a rough year so far for both dogs. One has been diagnosed with a chronic illness and had an ER visit due to ingesting a foreign object. The other dog (who we adopted a year ago) was recently diagnosed with mammary adenocarcinoma and has had 2 surgeries so far and will be starting chemo in a few weeks. I have been submitting claims weekly for the past 2 months and though the wait time can be up to 4 weeks, I have received payments on all claims and they were directly deposited into my bank account. I have only had to call Pets Best once with questions and the customer service rep was very knowledgeable and helpful. My rates did go up significantly this year (as have my vet bills!) but they are in line with other pet insurance companies for the type of coverage I have and I believe it is worth it. I highly recommend Pets Best!
Insurer: Pets Best
By: Monica
Stir clear of this company, the absolute worst
Trupanion is just the worst insurance provider there is out there. I have been with them for roughly 2 years, my dog is healthy and hasn't needed any care that required their coverage, and yet they have increased my monthly payments more than double the initial price I signed up for. And upon checking with other customers, they do that to every customer.
Insurer: Trupanion
By: Cassa
Good insurance
I’ve had good experiences with MetLife Pet ins. It’s easy to submit a claim and I always hear back within a few days. Their price is good also compared to what I was paying with a different company
Insurer: MetLife
By: Lisa
Healthy and Happy @ Ten Years of Age
Genesis has used Trupanion since she was a puppy. As she's gotten older she acquired allergies. She needs medication and once a month allergy shots. I'm grateful for Trupanion who continues to pay for those necessities. They handle 90% of the bill. I'm a widow and don't think I could afford my best friend (BFF) if it weren't for them.
Insurer: Trupanion
By: Karyn