Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,383 total
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This is the worst insurance company
This is the worst insurance company. They enrolled me in their Shift program and told me how much I could save but instead all they did was raised my insurance price. My grandkids play on my phone in the car and they told me I’m touching my phone, I drive 2 to 3 KM over the limit and they said I’m speeding, I drive 5 to 10 below the speed limit and they still accused me of driving too fast. I’m so upset. They are charging me more than my car payments and I have a clean drivers record. They are crooks
Insurer: Sonnet
By: Sally Allen
Streamlined and easy process
Streamlined and easy process, fair pricing!
Insurer: MetLife
By: Dana Underwood
Too good to be true
Too good to be true, high deductibles, due date changes all the time,(they change your payment date without your knowledge) and they don't take accountability for any of it. I was with them for 3 years and they did numerous times.
Insurer: Sonnet
By: Jennifer Tracey
Did not cover my dog's rabies vaccine
I purchased Pets Best with the hope that I will get some reimbursement for my dog's maintenance and wellness routine. Turns out that there is a "cap" on how much they cover, and for the last rabies vaccine (yearly wellness vaccine), they did not cover anything. I had to pay full price on wellness. If I'm going to pay full time every time I take my dog to the vet for a check up, AND pay the insurance, I might as well not pay any insurance at all and put the money in a savings account. Think twice before you purchase these kind of scams.
Insurer: Pets Best
By: Paula
Easy process and quick payment!
Easy process and quick payment!
Insurer: MetLife
By: Jessica Perkovic
MetLife came through for me and my dog…
MetLife came through for me and my dog big time with CCL surgery. I was very skeptical, given the industry, and I did a ton of research. MetLife covered everything they said they would. It has been a completely frictionless process, and pretty fast claim review and immediate payment. Customer service has been fantastic. I can't believe I'm saying this about an insurance company. We'll see if my rate goes up after one year...
Insurer: MetLife
By: customer
Aggressive (!) premium increases when there’s a claim
Embrace was actually great for the first couple years—but wait until you submit an expensive claim. Initially, the premium was high but manageable. Last year, my cat required surgery and Embrace more than doubled my premium this year. My cat has no other medical issues and nothing the surgery didn’t correct, and my premiums now amount to $3400 per year (truly). What’s the likelihood my healthy cat’s bills will amount to more than that every year going forward? Just about nil. Embrace tries to push out customers with claims—or to recoup everything they paid out within a couple years. That’s not how insurance is supposed to work. Healthy pets with no claims are supposed to subsidize my cat’s bills when he’s sick (and vice versa)—insurance payments shouldn’t be a loan where the insurance company tries to get back from me every penny they paid soon thereafter. So disappointing!
Insurer: Embrace
By: Kim
Metlife has been a life saver for my…
Metlife has been a life saver for my pets. With two young dogs and two cats, vet bills can get out of hand - especially when a fur baby gets sick. The claims process is easy, and refunds come quickly - no drawn out process, and everything is processed according to policy without a bunch of B.S. I'm very thankful for the coverage and the reasonable cost of insurance.
Insurer: MetLife
By: Christina
Quick response on claims and coverage…
Quick response on claims and coverage is excellent
Insurer: MetLife
By: customer