Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,816 total
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Surprisingly no hassle
I was worried about this insurance as it’s relatively new and cheaper. I do like the simple structure of it. Turned out I never had issue claiming insurance reimbursement so I’m quite happy about the outcome
Insurer: Furkin
By: Felix
Not as Advertised - Unethical Practices
I purchased pet insurance when my dog was below one year old especially when the insurance advertisements stated “locked-in premium fee”. I trusted the statement but my premium went up without any notice. Fetch charged my card without informing me why the premium had gone up, no reasons were given. Hidden and surprised charges. Very unethical.
Insurer: Fetch Canada
By: Sarah
We are so thankful we chose Pets Plus
We have had Pets Plus insurance since day 1 of owning our Rottweiler Vincent after much research and they have been nothing short of spectacular for all 3 years of his life. Customer service is so kind, friendly and helpful every time you call (and I have called a LOT). They have never made me feel as if they were looking for reasons to deny a claim, rather they seek to help and validate your claims. Of course - you need to choose the right insurance for you and abide by those rules but they are very helpful. Vincent has gone through 2 very serious TPLO surgeries, both within 8 months of each other, and both costing upwards or $5k each. Needless to say an unexpected cost of over $10k in 8 months would have been distressing for us. Each time Pets Plus was supportive, understanding, and due to the coverage we chose covered 80% of the cost and made it very easy to submit. Payment was made within the month for both claims. We would absolutely recommend this outstanding company to insure your pet. Any cost is worth it for the service you get. Thank you sincerely!
Lemonade Is So Sweet!
Lemonade makes taking our beloved furry family members to the vet less financially stressful. The app's super easy to use, and we get reimbursed almost instantly. Now we can completely focus on our dogs' health without worrying how we will pay for their health care.
Pets Best is the Best!..
Very satisfied with the ease and super prompt reimbursement!.. I have filed many claims throught the years and they have always come through for my 17 year old Baby Girl!.. Covered exactly 100% of what is supposed to be cover! I am 100 % satisfied and so is my Queenie Baby Girl!.. Thank You Pets Best!
Insurer: Pets Best
By: J A
Bad Faith
Beware, they have the cheapest policy for a reason! I'm currently preparing for a bad faith claim against Embrace, and I would encourage the multiple other customers who are posting similar reviews to do the same. Paid for their service for an entire year for my two small, acute claims to be placed on hold indefinitely due to Embrace being "unable to obtain a prior physical from our vet to rule out pre-existing conditions". Please note, the diagnoses for these claims were "laceration" and "broken nail". Received several notices stating I did not need to take action, they would continue contacting the vet's office, and not to worry. Asked our vet to send the records to embrace, and they stated they had. I have used two vets offices in the past, but had only seen one of them within the past year. I contacted that vet myself and uploaded their physical to the portal within the requested time frame but continued to receive the "insufficient information" response. After multiple emails to Embrace about the status of my claims I finally decided to give up and cut my losses on the claim amounts. After calling to cancel and ask for a refund of my policy (since they withheld services for my claims due to "insufficient information" but continued charging my card) I was told I would not be able to be refunded for "their coverage provided to me" (again, none of my claims have been able to be processed. I would not consider that to be "coverage provided" and I doubt the bench will either). Per customer service since I had two vets listed in my portal they were awaiting records from the vet I hadn't seen in the past year (because they don't exist). Per the representative they have to have documentation from years prior even though I uploaded a physical from the other vet as requested. I called the other Vet myself and had records from over a year ago emailed to ME instead of requesting they be sent to Embrace. They were in my inbox within minutes, no questions asked.... Called customer service back and asked if they ever called the vet's office instead of trying to contact them via robot emails and was told "usually only after we have had several failed requests AND THE CUSTOMER ASKS US TO". Seems like they will do anything they can to take your monthly payment without working to help you or your pet! Hoping my claims will be fulfilled since I have taken action. If that is the case I will happily update my review from 1-star to 2.... but I'm not holding my breath.
Insurer: Embrace
By: Savannah
Exclusions
Was a member for a decade but apparently emergency dental surgery isn't covered under our accident and illness policy. I would have been much better served saving the nearly $70 a month on insurance and putting it in my shoebox. I had never made a claim before with them and this is how I was treated. Thanks for the money but we don't cover this emergency care because it's dental, as if that's somehow not urgent. Very disappointed
Insurer: Pets Plus Us
By: M
Total scam
Rejected claims with no explanation other than 'terms of service' for over a period of 6 months, emergency services, and ultimately euthanasia. The final one it was all written off with deductibles. You pay out of pocket for all services up front with the impression you can file a claim, and guess what.... wasn't worth the premiums and we canceled it for all our pets.
Insurer: Prudent Pet
By: Kenon
From PetFirst to MetLife
We (3 dogs at the time) initially had Pet First insurance for over 13 years and they were fantastic- great service efficient and caring. Would give them a 10 rating! Then MetLife bought them and the first year was difficult as some claim steps were different and the prices really increased! After 3-4 years it’s getting better and always room for improvement- hard to upload all tests lab reports and SOAPS so I fax and had trouble after Covid getting the proper fax number so claims were not processed- finally got handled and now it’s much improved and direct deposit of reimbursement is a great feature.
Insurer: MetLife
By: Pam
Be Careful With Metlife
MetLife is no different from any other insurance scam. I was referred to a specialist’s to finally figure out why my cat keeps vomiting and and $3300 later we received our diagnosis along with a denied claim because it’s a “pre existing condition”. They covered the POC visit for this issue but as soon as a specialist is needed it’s pre-existing? I am cancelling my policy and not getting pet insurance again, total scam.
Insurer: MetLife
By: David