Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,816 total
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Amazing
After a rocky start in my pups life with allergies and growth issues, pets plus us has been absolutely amazing and fast with rereimbursement. Couldn’t have financially done it with out them. Thank you
Insurer: Pets Plus Us
By: Dana
Short term gains. Long term pain
First 5 years were awesome! Then premiums go up. And then they go up again. Suddenly the years of payments with little claims mean nothing. It does not make financial sense to pay the increased premiums and deductible. Shame on you for taking advantage of the fine print.
Insurer: Pets Plus Us
By: Matthew
Great insurance
My puppy is older and it was very hard finding insurance that wasn't hundreds of dollars. I found lemonade and it was everything I wanted. From yearly wellness coverage to a virtual vet to fast responses. I love them and will use them for any future pet I have.
Insurer: Lemonade
By: Neha
Metlife is the only worthwhile insurance.
I did extensive research before selecting pet insurance. My pup usually needs an annual teeth cleaning, which is rather expensive, so I was looking for something that provides worthwhile coverage and helps offset that expense. Metlife was the only one that did. When looking at pet insurance options, I generally found three options. - Option A: Basic pet insurance with no preventative care. This is the cheapest option, but the most limited coverage. It mainly only kicks in to cover emergency visits, treatments, and medications. - Option B: Most providers offer some kind of upgraded plan that includes "preventative care". This is what I was looking for. But everywhere else, these policies had so many exclusions that it felt like it was carving out half of what I'd want covered. Some specifically excluded dental care, others excluded routine veterinary care. The most consistent thing this covered was flea/tick/heartworm medication. - Option C: Metlife was the best of both worlds. On the upgraded "preventative care" plan, they say they cover anything recommended by your veterinarian to care for your pet. And they mean it! They've covered her regular preventative meds, her teeth cleaning, prescription diet, and more. The only thing they don't cover is pre-existing conditions. I see a few negative reviews about them not covering things that the client didn't provide documentation for...personally, I've never had that problem. I generally submit my documentation as soon as I get it from my vet. It takes a week or two to process, but they've never refused to pay a claim that I've documented. Hold up your end of the deal and Metlife will hold up theirs. I have friends with pet insurance or similar plans and I've never heard anyone describe their coverage as so great. It's a little bit expensive, sure, but after everything they cover, I pretty much break even every time. I might even save money. I'm so happy I found Metlife, and unless things change, I'll likely keep my policy with them for as long as I have a pet.
Terrible, No Reimbursements
Terrible company! Takes your premiums and reimburses Nothing! Considers Death to be a pre-existing condition! What a Scam! Do Not Waste Your Money.
Insurer: Pets Plus Us
By: Donna
I highly recommend Pets Best to anyone!
We got Pets Best full coverage (minus preventative) insurance when our cat was a kitten and it has saved us thousands and thousands of dollars. We’ve been able to say yes to tests that the veterinarian recommended that we otherwise wouldn’t be able to afford. We can focus on giving our cat the appropriate care without worrying about cost. Our premiums have only gone up $10 over 3 years despite all our claims. We’ve submitted around 20 claims and been approved for every single one.
Insurer: Pets Best
By: Aaron
Best pet insurance
MetLife is the best! I am so happy with how affordable & comprehensive this insurance is! It is easy to contact customer service & the customer service representatives are super helpful & curteous!
Insurer: MetLife
By: Rachel
Claims process after devastating cancer onset
I insured 4 cats and 1 dog about 18 months ago. I went with Pets Best bc they had the best coverage for the price. My first claims process was not great in claiming the wellness plan benefits, and I considered switching, but because the coverage options, I decided to stick it out. My second and third were satisfactory and met promised timelines. My recent claim is the reason I will never switch. My cat had a very sudden and devastating onset of lymphoma. I insured him around the age of 6, and he didn’t have pet records. He needed such expensive diagnostics and immediate treatment for a chance to save him. I racked up 5K of bills in a week, and was only able to do so bc I had insurance. Still, in the back of my mind as a single mom, with every swipe of my card, I was worried about not being reimbursed. There were separate claims from several clinics due to his needs all over about a week. I’m not sure if it was the nature of the claim or just all-around great service, but the claim was closed out well ahead of guidelines and funds released. There were NO surprises, and I got exactly what I had anticipated. There was no fuss. I submitted my claim in two minutes. This gave me to the peace of mind I needed to continue to seek expensive treatment without worry and focus on my cat and my children working through this devastating news. Without such ease of care and this service, I would not have been able to try expensive treatment that had a 50/50 shot of working. I cannot recommend them enough. Every business is bound to have mistakes here and there. Even with the first claim, all the expensive and diagnostic illness type claims were covered as anticipated. This process gives me permanent peace of mind for my pets and my family.
Used first day I picked up my dog
Picked up my puppy and on my way home he had a coughing spell so we stopped at the hospital. I had activated my coverage the day before we got him and couldn't believe it was able to help us. The representatives were very kind and supportive and walked me through the process. All is fine now and it is such a relief to know that there is so many caring and kind people in this organization who helped me through the paperwork. Great service and I plan on keeping this policy. Never had insurance on my dogs before. I will now.
Always amazing
Pets Plus Us is an amazing insurance company. I love that the premium will remain the same for the length of my pet's life. Every interaction with staff has been great, they are knowledgeable and friendly. No issue getting claims covered, and no breed or condition discrimination. I recommend them to everyone!
Insurer: Pets Plus Us
By: Mackenzie