Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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my experiences during the year I was…
my experiences during the year I was covered with MetLife were OK, while there was much bureaucracy getting things set up, claims went smoothly once all the required materials were submitted. My complaint and reason for a two star rating is a doubling of the cost of my policy from year one to year two. I did not have excessive claims, and there was no reason for this. I had to drop my coverage and move elsewhere and I’m very displeased as a result
Insurer: MetLife
By: Dana Dunn
I love Embrace!
I love Embrace! They make the claim process very easy and have always treated Rufus and myself like family more than just clients. Also their rates are very good based on Rufus's age and issues. I would highly recommend Embrace!
Insurer: Embrace
By: Frank
More headache than payout.
Got Fetch pet insurance for our new puppy, Generally a bad experience. Coverage amounts were frequently less than expected, and often required a lot of back and forth documentation to get even partial coverage. Most egregious situation was when our dog had a sore tail that he was biting at at 11 months old they refused to cover the vet assessment because he was noted to be scratching at his new collar on his first assessment, so it was a "preexisting condition". At the time I asked them not to renew when my policy ended. Then, when my policy ended, sure enough I got dinged for an annual renewal fee. Then when I called to get it reversed, they said they would only prorate me 11 months because I was already committed to continuing for at least another month. Ridiculous.
Insurer: Fetch Canada
By: Paul Young
I Love Pets Best Insurance Insurance!
I’ve had Pets Best Insurance since 2019, and my Labrador is now almost 12 years old. I’ve had nothing but great experiences with this company. Before choosing Pets Best, I compared several pet insurance options, and I’m glad I went with them. Their response time is excellent, the policy options are flexible, and while premiums have increased as my dog has aged, that’s completely expected. Overall, I’m very happy with Pets Best and highly recommend them.
This carrier pays Claims
I wish the policy reimbursed 80% instead of 70%
Insurer: Embrace
By: Tony Hamrick
Highly rec this insurance.
I have been using this insurance for almost 2 years now. I absolutely love Pets Best. Very fair and affordable.
Insurer: Pets Best
By: Jaylene
2025 has been rough for my 13 yr-old…
2025 has been rough for my 13 yr-old dog following knee surgery (CCL tear) complicated by advanced generalized arthritis. Healthy Paws has been extremely supportive in their simple & speedy reimbursement for both her surgery and ongoing rehab costs. She just passed her policy anniversary date & I was very pleasantly surprised that her premium did not skyrocket as others have reported for their senior pets (thankfully I live in PA not CA or other states that allow major premium increases). Last week I had to contact Customer Service after noticing a quote on Winnie's website for a premium renewal cost exactly twice the figure I was quoted in her Policy Update letter sent to me 2 months earlier. I can’t speak highly enough of the rep Alesia (from Florida, not abroad) who picked up my call on the second ring and addressed my concerns thoroughly & professionally. Fortunately, it was due to a temporary systemwide software problem on their website which they were trying to correct at the time & she assured the proper rate was in fact the one quoted in my Policy Update letter. These days it's so rare to have a pleasant & helpful Customer Service experience. In this case, I can truly say my experience was consistent with the consistent 5-star experience with Healthy Paws I've enjoyed over the years. And for the record, I'm not a bot, just a retired physician.
Insurer: Healthy Paws
By: J.C. R.
You have the nerve to ask my opinion of…
You have the nerve to ask my opinion of Pets Best after the way they have NOT paid our legitimate bills submitted?!! This company sucks!! I have submitted dental claims twice to no avail! This time the are going to pay $150 of a $1500. bill!! That is rediculous! I will not continue to pay a 3 month fee of > $266. for what I have received in return! You people are nuts! I will also report this company!
Insurer: Pets Best
By: Patricia Lachance
Terrible Customer Service
This is borderline a scam -- the insurance portion is alright, but cancelling is a nightmare. The sales rep will do everything in their power to keep you on the insurance. I finally was able to cancel, only to have them reenroll me in another policy a year later? Customer service is pretty much nonexistent or during extremely inconvenient hours (for someone not on the east coast) and there's no way of getting in touch other than reaching out over phone (and being put on hold). Do not recommend, insure your pet with a more reliable and customer friendly insurance like MetLife instead.
Insurer: Embrace
By: Jane Doe
MetLife pet insurance was a game…
MetLife pet insurance was a game changer for our family. Three dogs and we have a peace of mind for our little family members.
Insurer: MetLife
By: Travis Stevens