Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Highly rec this insurance.
I have been using this insurance for almost 2 years now. I absolutely love Pets Best. Very fair and affordable.
Insurer: Pets Best
By: Jaylene
2025 has been rough for my 13 yr-old…
2025 has been rough for my 13 yr-old dog following knee surgery (CCL tear) complicated by advanced generalized arthritis. Healthy Paws has been extremely supportive in their simple & speedy reimbursement for both her surgery and ongoing rehab costs. She just passed her policy anniversary date & I was very pleasantly surprised that her premium did not skyrocket as others have reported for their senior pets (thankfully I live in PA not CA or other states that allow major premium increases). Last week I had to contact Customer Service after noticing a quote on Winnie's website for a premium renewal cost exactly twice the figure I was quoted in her Policy Update letter sent to me 2 months earlier. I can’t speak highly enough of the rep Alesia (from Florida, not abroad) who picked up my call on the second ring and addressed my concerns thoroughly & professionally. Fortunately, it was due to a temporary systemwide software problem on their website which they were trying to correct at the time & she assured the proper rate was in fact the one quoted in my Policy Update letter. These days it's so rare to have a pleasant & helpful Customer Service experience. In this case, I can truly say my experience was consistent with the consistent 5-star experience with Healthy Paws I've enjoyed over the years. And for the record, I'm not a bot, just a retired physician.
Insurer: Healthy Paws
By: J.C. R.
You have the nerve to ask my opinion of…
You have the nerve to ask my opinion of Pets Best after the way they have NOT paid our legitimate bills submitted?!! This company sucks!! I have submitted dental claims twice to no avail! This time the are going to pay $150 of a $1500. bill!! That is rediculous! I will not continue to pay a 3 month fee of > $266. for what I have received in return! You people are nuts! I will also report this company!
Insurer: Pets Best
By: Patricia Lachance
Terrible Customer Service
This is borderline a scam -- the insurance portion is alright, but cancelling is a nightmare. The sales rep will do everything in their power to keep you on the insurance. I finally was able to cancel, only to have them reenroll me in another policy a year later? Customer service is pretty much nonexistent or during extremely inconvenient hours (for someone not on the east coast) and there's no way of getting in touch other than reaching out over phone (and being put on hold). Do not recommend, insure your pet with a more reliable and customer friendly insurance like MetLife instead.
Insurer: Embrace
By: Jane Doe
MetLife pet insurance was a game…
MetLife pet insurance was a game changer for our family. Three dogs and we have a peace of mind for our little family members.
Insurer: MetLife
By: Travis Stevens
Great Customer Service
Fetch offers great value for your money. Justin was incredibly helpful and informative. He provided his number and I was able to call him back directly when we were ready to begin our coverage.
Insurer: Fetch Canada
By: Nicholas Stoneberger
I can’t say enough good things about…
I can’t say enough good things about Healthy Paws! From the start, the entire process has been incredibly smooth and stress-free. Submitting a claim is super easy — you just snap a photo of the vet bill and upload it through their app or website. It literally takes less than a minute. What impressed me most was how quickly they process claims. I’ve had multiple instances where I received reimbursement within a few days of submitting — sometimes even faster. It gives me so much peace of mind knowing that not only is my pet covered, but that I won’t be waiting weeks to get reimbursed. Customer service is also top-notch. They’ve always been responsive and compassionate whenever I’ve had questions. Healthy Paws truly feels like a company that cares about pets and pet parents. If you’re on the fence about pet insurance, I highly recommend Healthy Paws. They’ve saved me thousands in vet bills and made the process painless every step of the way.
Insurer: Healthy Paws
By: Michele Ienna
Love MetLife
Love MetLife, I'm so happy I purchased it when I bought my dog Fenway last October. I bought another puppy in August and got insurance for her also. Unfortunately I lost my 13 year old Puggle also in August. It cost over $2000 for that last evening of her life in the ER. Pet insurance wasn't a thing then. Every time I get a check, I'm amazed!
Insurer: MetLife
By: Sue O.
So far they have barely covered…
So far they have barely covered anything. Not at all what I had expected. Will cancel subscription if the required surgery for my dog is also denied
Insurer: Spot
By: Mary Mcdurmon
Website is fine
Website is fine. Haven’t hit my deductible yet.
Insurer: Embrace
By: William Hammond