Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,691 total
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Satisfied
Claims take a couple weeks to process, but I'm very satisfied with my coverage and customer service.
Insurer: MetLife
By: James A
Definitely recommended.
Web site very easy to use. Response in a reasonable time frame but could be a bit quicker. But definitely worth the premium. I have two dogs and MetLife has refunded both.
Insurer: MetLife
By: Mr. Vincent Ciro, Long Island, New York
Highly recommended
I love the coverage, I believe the price is fair considering what coverage we get. The ONLY thing I don't like is the amount of time it takes to review and complete a claim. The invoices are usually paid in advance with a credit card which then incurs interest if not paid in time for the month to close. I do recommend mypets to all of my friends. I have had other insurance providers and this has been by far the best.
Insurer: MetLife
By: Evamarie DeGennaro
The best insurance in the area
My experience has been the best with MetLife Pet Insurance. My dog experienced an emergency this year and several health issues and this is the most fair insurance you can have. I am very grateful.
Insurer: MetLife
By: Daniela
Rapid claims determination
We have had Embrace Insurance now on 3 Bernese Mt. Dogs (since 2014-15). Over the years, they have markedly improved their claims determination and time it takes to get reimbursed. These days, I usually am notified within a week and often sooner. The reimbursement is directly deposited into my account. I have had another dog put on a different Plan which has not been as efficient. We do not do the Wellness benefits as we calculated for us that it would be 'a wash' as far as ROI. My wife and I have always had good luck talking to a live person when needed.
Insurer: Embrace
By: Jeff B
my experiences during the year I was…
my experiences during the year I was covered with MetLife were OK, while there was much bureaucracy getting things set up, claims went smoothly once all the required materials were submitted. My complaint and reason for a two star rating is a doubling of the cost of my policy from year one to year two. I did not have excessive claims, and there was no reason for this. I had to drop my coverage and move elsewhere and I’m very displeased as a result
Insurer: MetLife
By: Dana Dunn
I love Embrace!
I love Embrace! They make the claim process very easy and have always treated Rufus and myself like family more than just clients. Also their rates are very good based on Rufus's age and issues. I would highly recommend Embrace!
Insurer: Embrace
By: Frank
More headache than payout.
Got Fetch pet insurance for our new puppy, Generally a bad experience. Coverage amounts were frequently less than expected, and often required a lot of back and forth documentation to get even partial coverage. Most egregious situation was when our dog had a sore tail that he was biting at at 11 months old they refused to cover the vet assessment because he was noted to be scratching at his new collar on his first assessment, so it was a "preexisting condition". At the time I asked them not to renew when my policy ended. Then, when my policy ended, sure enough I got dinged for an annual renewal fee. Then when I called to get it reversed, they said they would only prorate me 11 months because I was already committed to continuing for at least another month. Ridiculous.
Insurer: Fetch Canada
By: Paul Young
I Love Pets Best Insurance Insurance!
I’ve had Pets Best Insurance since 2019, and my Labrador is now almost 12 years old. I’ve had nothing but great experiences with this company. Before choosing Pets Best, I compared several pet insurance options, and I’m glad I went with them. Their response time is excellent, the policy options are flexible, and while premiums have increased as my dog has aged, that’s completely expected. Overall, I’m very happy with Pets Best and highly recommend them.
This carrier pays Claims
I wish the policy reimbursed 80% instead of 70%
Insurer: Embrace
By: Tony Hamrick