Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Very easy Experience
Finding an insurance policy was a piece of cake through MetLife. The website was user friendly and it was easy to change options on the quote to see how it would affect the rate.
Insurer: MetLife
By: Happy Pet Parent
Great experience timely payouts love…
Great experience timely payouts love this for my pet
Insurer: MetLife
By: customer Scott Harris
Fetch forced me to renew my policy, even though I attempted to cancel before renewal (Read Fetch's reviews on the BBB: 1.13 stars)
If you're thinking of using Fetch Pet Insurance, don't. I've been with Fetch for nearly two years and recently decided to cancel my policy, which was set to renew on Sunday, 1/11/26. I attempted to cancel on Saturday, 1/10/26, the day before my card was to be charged. But because Fetch doesn't have their phone lines open on weekends, I was forced to use their chat to try to cancel my policy. After being told several times by a chatbot that I needed to call in to cancel my policy, I finally found a way to connect with a human. As expected, the human told me I couldn't cancel my policy via chat and that I needed to call in to do so. I then emailed the support team to attempt to cancel and was told the same thing: I needed to call in to cancel my policy. I was then charged $93.82 the next day. Annoying, but I figured that because I had created a paper trail of wanting to cancel BEFORE my renewal date that I could just call in on Monday, speak to a human, explain my situation, and get Sunday's charges reversed. I was wrong. After over 20 minutes on the phone with "support," I was told that Fetch was unwilling to reverse my charges and retroactively cancel my policy because their terms of service state that all cancellations must take place over the phone (even though I had attempted several times the day before my renewal date to cancel my policy). If Fetch is going to force people to cancel over the phone, they need to be available by phone 7 days a week. Yes, I understand that I was bound to the ToS I agreed to when signing on with Fetch, but I figured the company would be willing to work with me since I'd requested cancellation before my renewal date. I was wrong. Fetch is a predatory company that enacts predatory practices. If you're reading this, know that Fetch's main goal is to extract every single dollar from you that it can. They intentionally make it impossible to cancel policies on weekends, and are unwilling to retroactively cancel policies and refund customers even if they'd submitted a request before their renewal date. My advice after two years with Fetch is simple: Go find another pet insurance company. I'm going with Progressive.
Insurer: Fetch
By: Noel
Quiet Price Increase
My policy has increased 40%. I noticed on my card statement and was shocked because I never received an email. It was not until I checked my healthy paws account that I noticed the notification. I do not recommend this company. I thought my 40% increase was bad, I’m seeing others who have had an increase upwards of 100%. Also, some of the most recent positive reviews seem off….
Insurer: Healthy Paws
By: Proper Tragic
This insurance and thier customer…
This insurance and thier customer service are horrible. I'm stuck with them unfortunately. They get you by the balls and don't give a shit. This has been 5 years of misery dealing with this company.
Insurer: Trupanion
By: Ed Miranda
Easy and affordable.
Easy and affordable.
Insurer: Prudent Pet
By: ksimpsonyahoo.com
Simple, Clear, Convenient
Considering I was having to wrestle back and forth with my FSA admins at the same time as submitting pet insurance claims, it was hard not to make comparisons. The process was simple, clear, and convenient.
Insurer: MetLife
By: Angella
I am very disappointed.
I am very disappointed.. the processing time has taken months and for how much we pay each month, that continues to go up each year, and you pay very little money back. We not only have a big deductible but what's with a Co pay on top of that? So basically you'll only get reimbursed about 25% of the bill..so frustrating!!
Insurer: Pets Best
By: Debz
Slow to no repayments game
They sit on claims until after the first of the year so they do not have to pay claims and count them to the next year's deductible. Still dont have our vet listed after about three years of using them...but they sure are good at getting their payments on time from us!!!
Insurer: Pets Best
By: Mike
Website is easy to navigate and shows…
Website is easy to navigate and shows up front prices.
Insurer: Nationwide
By: Dennis Dougan