Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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TPLO Surgery times 2
"What a great piece of mind Pets Best insurance has been for me. I have a Labrador Retriever, Willow that has been unfortunate to need TPLO surgery for a torn CCL. Not once but twice this has happened in a 3 year period. Not only was I able to get the best Surgeon around to perform the surgery I had the best insurance around that helped me pay for 90% of the cost. When Willow was a baby, I signed up for Pets Best and have been extremely happy with their easy claims process and fast response time for payment! I would be stressing about the cost of the surgeries had it not been for Pets Best Insurance!! I highly recommend Pets Best to any animal owner that wants the best for their family member!! Thanks for the easy claim process and fast turnaround!"
Website was very easy to use and…
Website was very easy to use and finding a reasonable quote was easy.
Insurer: MetLife
By: David W.
Pet insurance
My dog has Cancer ,and after this experience I wouldn’t go without it …Pets Best insurance has always been very efficient in paying my claims and their have been many ,I will always trust Pets Best …they’ve been very good …
Affordable for those who can afford it
Affordable
Insurer: Nationwide
By: Jessica Avila
I received my reimbursement
I received my reimbursement, and I’m very happy with the service. The review was fast and the payment came through quickly. Overall, a smooth and efficient experience.
Insurer: MetLife
By: customer
Highly Recommend without question!!
Trupanion was recommended by our original breeder and I’m glad we continued the coverage. Trupanion makes it super simple for you and or your veterinarian to access the website to file a claim if necessary. Hands down, best customer service & affordable coverage plans for your pet family member.
Insurer: Trupanion
By: Brian
Family with five dogs utilizes Nationwide Pet Insurance
Our family has used Nationwide insurance for years. All five of our dogs are insured under the pet insurance program at Nationwide.. We have compared prices and they still are lower and offer more benefits than the other insurance companies.
Insurer: Nationwide
By: Red Cirino
I love how I pay for a service and get…
I love how I pay for a service and get the best service as a customer, ive had the best experience
Insurer: MetLife
By: Joselito Gutierrez
Easy to Submit claims & Great Customer Service
Easy to Submit claims and they really helped out when our 8 month old puppy needed emergency surgery. They cover what they say they cover and it has been a pleasure to know their insurance is there for peace of mind and know our puppies will be taken care of without breaking the bank if they have an emergency! Would recommend to everyone!
Insurer: MetLife
By: Kristopher Carbone
The process of registering our Samoyed…
The process of registering our Samoyed puppies with Figo Pet Insurance was extremely easy. As expected, enrollment is very smooth—they are clearly set up to make purchasing insurance simple and efficient. Our premium was approximately $300 per month for both puppies, which we felt was reasonable given their value and status as show dogs. After enrollment, there was a standard waiting period of about two weeks before coverage became active. This is when the issues began. Our puppies were only 10 weeks old at the time—very healthy, well-bred show dogs receiving excellent care. During a routine check, we found a tick. Although it was not embedded, we acted cautiously due to their status and had them evaluated. The tick itself tested positive for Lyme disease (not the puppy). Based on veterinary guidance and out of an abundance of caution, we proceeded with a two-week course of doxycycline. We submitted a claim, and initially, the process seemed straightforward. However, when I followed up two weeks later, I was informed that claims processing takes 6 to 8 weeks, which I was told is standard for the company. This is where the concern lies. When you are paying over $300 per month, you expect timely support—especially in situations that could escalate. Veterinary emergencies can range anywhere from $1,000 to over $20,000. Many families do not have immediate access to that level of cash. A reimbursement model that takes 6–8 weeks creates significant financial strain and risk. Fortunately, we have the resources to cover unexpected costs, but many pet owners do not. In a true emergency, waiting weeks for reimbursement is simply not practical. For this reason, I strongly encourage anyone with high-value or show dogs to carefully evaluate their insurance options. We ultimately considered switching to Trupanion. While it is more expensive (our premium increased to approximately $650 per month for 90% coverage with a $200 deductible), their model is fundamentally different. In many cases, they can pay the veterinarian directly at the time of service, which eliminates the need for large out-of-pocket expenses upfront. Bottom line: Figo Pet Insurance is easy to enroll in and competitively priced, but the extended claims processing time is a significant drawback—particularly for owners of high-end or show dogs where rapid access to care and financial flexibility are critical. Before choosing pet insurance, take the time to understand not just the cost, but how and when claims are actually paid. It can make a major difference when it matters most.
Insurer: Figo
By: Esteban Marquez