Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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Overpriced, Opaque, and Hard to Reach — Save Your Money
I paid over $2,000 out of pocket for my cat Wasabi's dental procedure. When I submitted the claim, I included a detailed explanation supported by my veterinarian's own assessment. The denial I received back didn't engage with a single point I raised — it was a generic, templated response that showed no evidence anyone had actually read my submission. Getting any kind of follow-up has been a nightmare. Online chat and email go nowhere — responses are slow, vague, or simply don't come. I haven't even bothered calling because I already know what that experience looks like. To make matters worse, this policy is riddled with internal fine print that you simply won't catch unless you read every line with a magnifying glass. I previously had coverage through Nationwide, and they covered things without all this bureaucratic runaround. Pets Best is significantly more expensive — and delivers significantly less. Expensive premiums. Hidden limitations. Templated denials. No real customer service. I am furious, and I want other pet owners to know what they're signing up for before they commit to this policy. I am currently in the appeals process. I will update this review with the outcome.
Very easy and affordable
Very easy and affordable. Let you know as my puppy grows.
Insurer: MetLife
By: Amy Phoebe's Mom
good coverage
the amount of coverage for the price.
Insurer: Prudent Pet
By: Ronald Woisin
Excellent service. Highly recommend
We have had Pets best for the last 5 years to insure out 2 dogs. The claims filing process has been super easy. Most recently, they processed two claims for us in under a week. The explanation of benefits is easy to understand. They have always been great to work with. It is so reassuring to have the peace of mind that our babies are insured in case of the unexpected.
Website is user friendly and I like…
Website is user friendly and I like that they offer a family plan when having multiple pets under the same policy and they offer the multi-pet discount. I also had the option for payroll deduction making things even easier for this fur mama definitely recommend.
Insurer: MetLife
By: Yahaira Agnew
Well I was looking for pet insurance
Well I was looking for pet insurance. Im shocked what I found. 4 year old husky, if I wanted no deductible and a 800 deposit it was 480 a month. Uh, thats insanity... no thanks. How do they come up with this.
Insurer: Trupanion
By: KC Dickey
You guys promised me that you would pay…
You guys promised me that you would pay for 90% of my pets bills but yet you only pay like 30% of it. It’s all just made up. I mean like you find a way to not pay for almost everything. It’s really bad I need to leave.
Insurer: MetLife
By: Azita
So far a good price
So far a good price
Insurer: MetLife
By: Linda Dellabella
Great no problems at all
Great no problems at all
Insurer: Nationwide
By: Gabriela Vazquez
So far so good
I just registered so I can't say anything about the coverage yet. It was super easy to register and the site was easy to navigate. The coverage looks good and the price seemed fair comparatively. I didn't give 5 stars because I didn't see the additional $3 monthly transaction fee mentioned anywhere until the very end and I had to google it to see if the fee was charged for any type of payment option (credit card or ACH bank transfers). Since it's charged each month regardless of pay option - it should be mentioned directly and included in price quotes.
Insurer: Prudent Pet
By: Maria L