Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
21,671 total
Other Categories
The response time for reimbursement is…
The response time for reimbursement is great. The web site is user friendly. The only issue I had was this time, I was asked for additional information SOAP documents. I was never asked for them previously. There may have been a good reason why they were required this time, I don't know.
Insurer: MetLife
By: steve v.
I had Trupanion for my first cat
I had Trupanion for my first cat. It did its job, and was a lifesaver for when we had 10k of treatments for cancer. However, second cat's cancer treatment came when I was financially less stable and had to change over to Spot. I had my reservations considering the price that seemed too good to be true and the fear from straying from the more well-known companies. Turns out, they are just as good, just as helpful (if not more to make up for any difficulties that come from issuing claims). Death and sickness are always terrible things, and one comes to cherish the gentleness of convenience - if only to have more memories of my pets rather than the bureaucracy of surviving them.
Insurer: Spot
By: Elizabeth Jiang
Unfair pricing
I liked the agent. She was sympathetic and helped me select a reduction in coverage to reduce the monthly rate which skyrocketed by $50.00 a month I had this insurance for almost ten years and it has increased almost yearly. This year, on my dog reaching 10 years of age it escalated from 89.00 a month to 160.00 a month. I had to cut the coverage in half to go down to 109.00 a month. I HAVE NEVER FILED A CLAIM! My dog is very healthy and is on no medication. She visits the vet every year and is fine. This is outrageous, but at this point I’m over a barrel to pay their fees because my dog is 10 and I’m afraid if she needs surgery or some treatment thst I won’t have the money to pay for it. I’m 79 and on a very limited income.
Insurer: Embrace
By: Betty Rogers
So easy to obtain very reasonable
So easy to obtain very reasonable
Insurer: MetLife
By: Kimberly Mapes
Easy to understand
Easy to understand and complete the enrollment
Insurer: MetLife
By: Sharon Reid-Harnisch
A Confident Start with Fetch
I had such a great experience with Aileen today. She spent nearly 40 minutes walking me through every detail and patiently answering all of my questions as I evaluated whether switching pet insurance made sense for us. She was incredibly thorough, clear, and thoughtful in how she explained coverage, pricing, and what to expect. I never felt rushed, and she made sure I truly understood everything before we wrapped up. It made the decision feel easy and confident. Definitely a 5-star experience, and I’m excited to kick off our journey with Fetch Pet Insurance!
Insurer: Fetch
By: PG
The only insurance for our dog
Trupanion has been a star through our trials and tribulations with Elspeth. Our beautiful scottish terrier has bladder cancer and trupanion has been there all the way. Granted our monthly fee has increased over the years but I suppose that is to be expected. Every communication I've had with trupanion has always been extremely pleasant - they are the only pet insurance company I would recommend and will always be a customer of!
Insurer: Trupanion
By: Jane Roberts Denis
You didn't give me senior citizen…
You didn't give me senior citizen discount
Insurer: MetLife
By: Beatrice Otieno
13/10 would recommend!!!
I normally don't leave reviews, but I very much felt the need to do so. I switched my pets from Banfield to Spot after MONTHS of research. I mean literally 6 months of research of who had the best coverage, who had the best price, etc. I decided to go with Spot because they offered the most coverage for such a great price. The reason I wanted to write a review was because I recently lost one of my dogs and as I was waiting for Spot to approve everything, I get an email from them saying how sorry they were about the loss of my baby boy Roscoe. I also noticed that they said because of the time-frame of which he had passed (it lapsed into a new month), they weren't going to charge me for that new month and they were going to cancel it for me but if I had any other paperwork to submit that I could do so. It was truly so effortless and a weight off my shoulders not having to deal with all that with the sudden loss of Roscoe. My experience with Banfield was quite the opposite when I lost my dog Benji, it was like fighting tooth and nail with them. Spot made it so easy, I was able to grieve over the loss of my baby without having to deal with the phone calls, the holds and lets be honest, the bs that comes with trying to cancel insurances. They even called me a week later to check in to see how me and Roscoe's littermate Hodor were doing. I really cannot recommend Spot enough!
Insurer: Spot
By: Amanda Lam