Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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Easy to apply
Easy to apply. Quick response.
Insurer: Nationwide
By: Renee R
I have had this insurance for 6 years
I have had this insurance for 6 years, had only submitted a few small claims in 2024. Fast turn around for payment. This year my dog was hit by a car, was hospitalized and required surgery. Submitted claims and was asked for medical records from 2020 to 2022. Once they received them they promptly paid out on $21,000.00 worth of claims. Was impressed, and thankful, for the speed of payment on these claims as I live on a fixed income. Would highly recommend Healthy Paws to anyone considering pet insurance
Insurer: Healthy Paws
By: Patricia Coyne
Absolutely GREAT and stress free
Absolutely GREAT and stress free! Questions answered quickly and payment received promptly. So glad I decided to go with Pumpkin Pet Insurance!!!!
Insurer: Pumpkin
By: Patricia
Really read all things related before giving this company your money
I paid six months at $232 for 5 pets because it sounded smart. I have a dog, that has a pre existing condition of a torn ACL. Policy state that they cannot cover pre-existing conditions until you have paid for 6 months. I was like, great.Let's do this. Also, I'd like to mention that this company was sponsored by my husband's union. So It felt legit. We don't make the type of money to really afford that, but we did it. Because we love our animals. So the day after I make my six month payment, I test it out on my oldest cat just because she hasn't seen the vet in some time. Needed some shots. Also a WELLNESS checkup. She is going through this phase though where she will poop or P outside the litter box. Not all the time, just sometimes. She literally taught the other cats how to pee in the litter box. So while we're at the vet, I ask about it. The conclusion he came to, she's probably dehydrated, and it's hard for her to get into the litter box. She's a bit bigger than she used to be.And she's old! Not a big deal that's not why I brought her. But the vet decided to give me liquid prozac to give to my cat to see if that would help with her going potty outside of the litter box. That did not make any sense to me. I'll be honest, so I just threw it away. But I did pay for it, and in fact, this whole experience cost three hundred and fifty dollars, but I thought it's going to be okay because I have pet insurance! Also I got to make sure my sweet baby is healthy. So I turned my claim in. And I wait and wait and wait. Then, I get a message 2 months later saying that the vet Did not write my cat's name on the claim? And I need to resubmit, I also noticed that my wellness claim was turned into behavioral. I didn't do that, somebody changed it! So I resubmitted the receipt for proof and also ask why does it say behavioal issues is my claim?No reply. 2 more months go by and I'm being asked to upload her medical records. Unfortunately, the vet I go to is an animal hospital also, they do not carry files any longer than a year. My cat has not seen a vet in many years. I finally get an email saying my claim has been decided that it is not refundable up to 90%, as stated. In fact, my claim has been denied. Heartbroken, because I really needed that money back. And I was counting on, six months ago. I will tell you that was the biggest waste of money I have ever invested in. I called that day and cancelled coverage. I explained why, there was no trying to help me solve the problem. There was no possible solution to help maybe reimburse the money I put in for no reason. I just made a really bad choice. It sucks
Insurer: Pets Best
By: Brenda Peters
Timely payments of refunds.
Timely payments of refunds.
Insurer: MetLife
By: Samlomena Boston
Been waiting for this resolution for a…
Been waiting for this resolution for a year. Unable to get payment reciept confirmation, or funds sent to a different bank account. They just tell me "the payment was never sent back by bank" WELL WHERE IS THE $200 I WAS SUPPOSED TO RECIEVE. it's surely never hit my bank account. Further, the pet's best website gave vet office's that would supposedly acccept direct payment but I was quite shocked to find out that the vet had absolutely no idea what I was talking about, and all services would be paid for upfront, with reimbursement later. THE entire reason I selected pet's best was because I was under the impression they had direct payment to the vet. All a lie, all a scam. Bank has absolutely no record of payment ever being sent. The customer service people are nice, but offer no real help. Have asked for emails for confirmation or receipt of payment being sent, was told it would be emailed. Never received.
Insurer: Pets Best
By: kierstyn mckinney
online tool doesn't work, horrible support
I created my home and auto quotes online, tried to buy the policy and got a generic "oops something went wrong" error on their site. Called them and they suggested to clear cache/cookies, and to try an incognito window. did all of those, none worked. Tried another browser, same problem. Called them 3 times for help. Nothing. Tried one more time and the agent said they have to escalate it to next level support which would take 14 days. FOURTEEN DAYS! I started this process two weeks before my policy renews at another provider thinking I'll have plenty of time...nope. So the agent says "ok, I suggest you look for coverage elsewhere" Wow. Is there any insurance company that doesn't suck?
Insurer: Sonnet
By: Jason Little
This company is a scam. AVOID at all costs.
This company is a scam. I just realized that they have not paid a single claim since we signed up with them. They are claiming that every time we have to visit a vet its due to pre existing conditions, even though the vet says there's no indication of pre existing condition connection. And the appeal process is BS. there's been no follow up. We've been paying $167.57 per month for several years. What an absolute joke.
Insurer: Embrace
By: Nikita L
Super easy
It was really to get an estimate for my dog's insurance. The required details were pretty straightforward.
Insurer: MetLife
By: Arcenis Rojas
It was east to get insurance online.
It was east to get insurance online.
Insurer: MetLife
By: V Marvin