Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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It's fast and to the point!
It's fast and to the point. I would like to see more options or a chat feature for questions during enrolment.
Insurer: MetLife
By: Miguel Mercedes
So EASY!
Easy, well explained, great company!
Insurer: MetLife
By: Mary Ann Mayberry
The reimbursement process was fast and…
The reimbursement process was fast and easy!
Insurer: Spot
By: Anna
No Face ID
They changed their app so you can no longer use Face ID. You have to literally login with your email, password, and have a code sent to you every time you want to use the app. There is no choice to disable this feature. It takes three times longer to file a claim now.
Insurer: Healthy Paws
By: A Saars
Would have been 5 stars
Would have been 5 stars, but I had to switch from Firefox browser to Edge browser because it would complete the sign-up on Firefox.
Insurer: MetLife
By: customer
Haven’t gotten any paperwork and been…
Haven’t gotten any paperwork and been charged!!!
Insurer: Nationwide
By: Zoki Russo
It was quick and easy!
It was quick and easy!
Insurer: MetLife
By: Angela Burton
It was an easy process to submit my…
It was an easy process to submit my invoices. It took a few days for them to process my payment but it was dorect deposited into my account. My account showed an EOB so I could see what wasn't covered. Good experience all around.
Insurer: Spot
By: Scott Marzullo
Easy to submit bills and timely…
Easy to submit bills and timely reimbursement. Thank you
Insurer: Spot
By: Carol Franker
it was so easy and explained every…
it was so easy and explained every plan. I love simple instructions.
Insurer: MetLife
By: Maria Sanchez