Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Easy to update and submit
Easy to update and submit
Insurer: Nationwide
By: Tammi Shope
The only issue we had was that we…
The only issue we had was that we couldn't add both of our puppies at the same time. We had to do them separate.
Insurer: Nationwide
By: customer
DISHONEST BILLING PRACTICES
i changed my credit card in their online portal, the continued to bill my old card for MONTHS and REFUSED TO HELP UNTIL MY POLICY WAS UP FOR RENEWAL. claimed that there was no other card on my account when I could clearly see it online in their portal in my account,
Insurer: MetLife
By: sam kretchmer
Easy to add a new pet.
Easy to add a new pet.
Insurer: Nationwide
By: Deborah Lief
Very prompt turn around of our claim.
Very prompt turn around of our claim.
Insurer: Pets Best
By: Paul Tunnicliffe
Met life makes filing a claim a breeze
Met life makes filing a claim a breeze! They also can send your payment through Zelle and you can receive the payment same day as the claim being approved. 5 stars.
Insurer: MetLife
By: customer
Very prompt response to Ginger's claim
Very prompt response to Ginger's claim. She was pleased and gave a very affirmative "Woof" because she now had a check coming to buy more food and toys.
Insurer: Pets Best
By: Alan Powell
DISHONEST BILLING AND REFUSE TO HELP AFTERWARDS
I changed my credit card on file and for MONTHS they continued to bill the wrong card, and support claimed the card I could see tied to my account online was NOT in my account for billing. Refused to refund the charges to the wrong card and caused damage to my credit rating for something I did not do wrong. AVOID IF YOU LIKE TO BE BILLED PROPERLY.
Insurer: MetLife
By: sam