Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,741 total


Verified November 28, 2025

Other Pet Ins. Companies

I looked at Lemonade and many other pet insurance companies but found many were misleading and didn’t cover many issues at all. Met Life Pet is able to be deducted from my payroll so I never miss a payment. That is peace of mind for me.

Insurer: MetLife

By: Tom Gaddis

Verified November 28, 2025

Wouldn’t let me complete it online and…

Wouldn’t let me complete it online and it’s thanksgiving so office is clised

Insurer: Nationwide

By: Margaret Upchurch

November 27, 2025

Insurance claim

This insurance company was very easy to deal with. The APP is user friendly. Easy submission for pre-approval and submitting the claim was just as easy. The turn around time from claim to payment was impressive.

Insurer: Pets Plus Us

Veterinarian: Happy Paws

By: Tasha

Useful
Verified November 27, 2025

Simple and Clear

Easy, online enrollment. Clear explanation of benefits.

Insurer: MetLife

By: Stephanie Rando

Verified November 27, 2025

Great peace of mind

Quick easy process for peace of mind. Alex was fantastic

Insurer: Nationwide

By: Francis Farms of Londonderry

November 27, 2025

Pet's Best is with you every step of the way

Pet’s Best was recommended to me by my veterinarian, Dr. Lloyd Pilch, who told me: “Of all the insurance companies I’ve dealt with, Pet’s Best is the most reliable—quick to pay and without red tape.” He was absolutely right. I signed up based on his recommendation, and Pet’s Best has never let me down. When my dog Max was diagnosed with discospondylitis, I was devastated—but Pet’s Best supported us through every step, from MRIs to treatment. When he passed, they covered his euthanasia and even sent a heartfelt card, which meant so much to me. I’ve now insured three dogs with Pet’s Best and continue to be grateful for their compassion, reliability, and efficiency. The peace of mind they provide is worth every penny. I’ll always choose Pet’s Best for my pets.

Insurer: Pets Best

By: Scout

November 27, 2025

Exceptional!

Pet Best has exceeded every possible standard I can image. The online claims process is simple and straightforward. The claims have been handled promptly and the explanation of benefits have been presented in an easily understood fashion. My dog George has suffered through multiple surgeries and serious illnesses. It is a great comfort to know that with Pet Best I do not have to make any compromises in the quality of her care

Insurer: Pets Best

Veterinarian: Country View Veterinary Service

By: Jeffrey

Useful
Verified November 27, 2025

Pay out on my claim was amazingly quick!

Pay out on my claim was amazingly quick! It took 3-4 days after I submitted my claims, cha ching, claim payment was in my account.

Insurer: Spot

By: Margaret Abbe

Verified November 26, 2025

So easy to submit and fast payment!

So easy to submit and fast payment!

Insurer: Spot

By: Kate Duffy

Verified November 26, 2025

Online experience was clear andEasy: Clear Sailing…

Online experience was clear and concise. The registration was almost effortless.

Insurer: Nationwide

By: Paul Dippolito

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