Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
Other Categories
I should have been able to add my…
I should have been able to add my existing cat to the family plan in a simple step.
Insurer: MetLife
By: Amber Lowenthal
Easy to use app
Easy to use app, clear process and no issues!
Insurer: MetLife
By: Marcela Jimenez
Excellent claims process
Claims are processed quickly when the requisite backup documents are submitted. Post injury and intermittent therapy covered without any issues. Service ,when there are questions, has been excellent.
Insurer: Figo
By: Ron
Doesn't stick
This is apparently the 2nd time I've had to do this. The first time they returned the $25 to my card. I have gotten absolutely no reason as to why. So this may actually be a duplicate where I now have to deal with dup charges to my cc.
Insurer: MetLife
By: sc
It was easy to apply for and easy to…
It was easy to apply for and easy to understand.
Insurer: Nationwide
By: Chelsea Carter
Great customer service and follow through
So far no hiccups in the signup or claim process. Customer service is quick to respond to correspondence and let me know exactly where we were in each stage of the process. First claim processed within a week. A paper check was mailed due to it being a first claim but will be directly deposited from here on out.
Insurer: Fetch
By: Kathy
Simple Process; May Need to Retry 1st Time
Enrollment process is simple and well guided. But had issues with website not proceeding when NEXT button was pressed. Had to attempt a few times before it went through but quote information was always saved so that was helpful.
Insurer: MetLife
By: Yadhira Ortiz
Phone vs online enrollment
I've used Nationwide pet insurance for years, but usually used the site to enroll new pets. This time I did it via phone and it was just as smooth going as online. Michael was a delight to work with
Insurer: Nationwide
By: A Honey
The process is very seamless
The process is very seamless
Insurer: MetLife
By: customer
It was very easy and fast.
It was very easy and fast.
Insurer: MetLife
By: Charles