Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,741 total


November 23, 2025

I have no complaints with Embrace other…

I have no complaints with Embrace other than their APP never seams to work when I need it. Other wise excellent ! Submit claim and in 2 to 3 days your reimbursement is in the bank. Love it! If only personal health insurance was that Easy!!!

Insurer: Embrace

By: Connie Vincent

November 23, 2025

ASPCA PET INSURANCE IS FANTASTIC

ASPCA PET INSURANCE IS FANTASTIC. The APP easy to file the claims. They always have my babies best interest at heart.

Insurer: ASPCA

By: Katherine Dinda

Verified November 23, 2025

It is very easy to file a claim and get…

It is very easy to file a claim and get reimbursed. When additional information is needed, I’m notified and I can just use the app to submit the information. If you own a pet, MetLife is the insurance you must have!

Insurer: MetLife

By: customer

Verified November 23, 2025

Spot pet insurance rocks

After satisfying my deductible, the balance of my bill was deposited in my checking account. Best of all the website is easy to navigate through and real people answer the phone if you have any questions

Insurer: Spot

By: William Brose

November 22, 2025

Simple/Easy Service

So easy to use and quick reimbursement

Insurer: Pets Best

By: customer

Verified November 22, 2025

Peace of Mind for Pet Parents with MetLife Pet Insurance has been a…

MetLife Pet Insurance has been a fantastic choice! It’s truly cost-effective without sacrificing coverage, and their team responds quickly whenever I have a question. The payment process is simple and stress-free, and I love that they offer great plan options to fit different needs. One of the biggest perks is the employer payroll deduction—it makes managing payments effortless. Plus, their app is super easy to use, which makes filing claims and checking benefits a breeze. Overall, MetLife makes protecting my pets affordable, convenient, and worry-free. Highly recommend!

Insurer: MetLife

By: Elsa’s Mom

Verified November 22, 2025

The sign up process was very easy and…

The sign up process was very easy and explained for what it does.

Insurer: Nationwide

By: Sadness because of you CHINA

Verified November 22, 2025

I am brand new to Fetch

I am brand new to Fetch. But found the reimbursement easy. Direct deposit received in about a week.

Insurer: Fetch

By: Hilary

Verified November 22, 2025

As promised!

As promised!

Insurer: Fetch

By: Susan

November 22, 2025

Pets Best Claim review.

"I had to take my little dude to the emergency room after I noticed some green discharge from his eye. I wasn't too worried knowing I had insurance on both of my dogs. After unsuccessfully trying to upload my claim via the app or website, I called and was directed to send an email for my claim. After about 8-10 days I received an email stating that my claim was going to be paid with no further documentation needed. Pretty easy process.

Insurer: Pets Best

Veterinarian: Eclipse Specialty & Emergency Pet Care

By: John

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