Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Very quick decision on my claim
Very quick decision on my claim all done in less than a week from submitting to getting the payment.
Insurer: MetLife
By: Scott
Easier than human insurance
I wish human insurance was this easy! Our cat needed all of his teeth removed due to stomatitis. I uploaded our final invoice and had my claim processed in just over a week. After the deductible the surgery was covered. I feel so much better knowing we can care for our pets when things get expensive.
Insurer: Pets Best
By: Kristen
The reimbursement was very fast
The reimbursement was very fast. I was happily and gratefully surprised!
Insurer: Pumpkin
By: Robert
I signed up for spot insurance when i…
I signed up for spot insurance when i got my french bulldog puppy. He is 7 months now and i have submitted quite a few claims with no issues at all. They were completed within 3 to 5 days and i got the payment within a day of the completion. Also any questions i have i just call and they are all so friendly and helpful. Im very happy with this company.
Insurer: Spot Canada
By: Andrea
Response time is decent
Response time is decent. Direct deposit refund is quick after claim's completed. I don't like the drop down menu options for reason for claim. Everything doesn't fit into the options, and there is no option for 'other' to explain on the initial drop down.
Insurer: Spot
By: SF
No issues with claim process
No issues with claim process. Simple process and quick payment!
Insurer: MetLife
By: Nick
When we signed years ago
When we signed years ago, we were told things would process with in 3-5 days. We have never seen that heppen lately. payment is awesome auto depoit
Insurer: MetLife
By: Tony Roof
I still have not received my refund of 34.56
I still have not received my refund, it upset about that other than that everything is good
Insurer: MetLife
By: Patsy
The ease of turning in an insurance…
The ease of turning in an insurance voucher for payment. I like how every part of the process is explained and the speed in which the claim is dispersed. I will continue to tell everyone I know about your company's pet insurance
Insurer: MetLife
By: RAMONA GILMORE
They make it easy
They make it easy! It was so fast to get reimbursed.
Insurer: MetLife
By: MELANIE WOLFERT