Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
Other Categories
Super Easy
It was incredibly easy to get my pet set up with insurance in just a few moments. The little info "?" were great in explaining what each item means. I appreciated being able to customize my plan with ease and showed the monthly cost adjusted so I can make the best decision for my pet!
Insurer: MetLife
By: Colleen Harrison
Easy claim process
Easy claim process, quick payment!
Insurer: Pumpkin
By: Wendy Miller
I was told one price and then was…
I was told one price and then was charged double.
Insurer: Nationwide
By: Jerry Tippett
I never have to worry if I can take…
I never have to worry if I can take care of my pets knowing I have insurance to help. I always know it will be a easy process
Insurer: Pets Best
By: SRJ
Franklin made it extremely easy to sign…
Franklin made it extremely easy to sign up for pet insurance for our dog Chief
Insurer: Nationwide
By: Caroline
Bad experience
It was not stated that the initial payment was nearly double the quoted monthly amount very deceptive. This is a replacement for a policy that’s in force and I was not given the option as to when to start so I’m being double billed
Insurer: Nationwide
By: customer
Insurance that is worth my time
It's easy to process my claims. I should do it sooner, but I tend to wait until the end of the year. Partly, because I get busy and forget to send in my claims. It's nice that vaccines and annual physicals for our dog are covered. It makes the annual fee well worth it.
Easy to see different options.
Easy to see different options.
Insurer: MetLife
By: Angela Felix
Filing claims and the communication was…
Filing claims and the communication was impeccable.
Insurer: Fetch
By: Dena