Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I have used Metlife pet insurance for…
I have used Metlife pet insurance for the past few years and very happy with how simple it is and how quick the money comes back.
Insurer: MetLife
By: Beth Defranco
Prompt reimbursement!
Prompt reimbursement!
Insurer: MetLife
By: annaca cook
Approval and payment were very quick
Approval and payment were very quick
Insurer: Pumpkin
By: Mike
Easy to use and great mobile app
Easy to use and great mobile app
Insurer: MetLife
By: Pupmomcustomer
Easy
I’ve had a great experience with MetLife Pet Insurance. Their app is incredibly easy to navigate, and submitting paperwork for reimbursement is a breeze. They are very easy to work with, which provides a lot of peace of mind. Highly recommend for any pet owner!
Insurer: MetLife
By: EP
it was easy to sign up
it was easy to sign up
Insurer: MetLife
By: Antonia Ford
Easy Enrollment
Very easy and quick to enroll.
Insurer: MetLife
By: Ed Croteau
Nationwide cancelled our pet's policy and now my epileptic dog can not be covered
Nationwide cancelled our pet's policy and did not provide clear methods of paying for the new policy they enrolled my pet in. The whole situation was confusing and difficult to understand. While they say they enrolled my pet in the new policy, when I logged into their website there was no way to make a payment on this new policy. When I called to inquire about making a payment, they informed me that 30 days had passed at the renewal of the new policy and that I would no longer be eligible to continue our pet's policy, meaning all of his prior conditions would not be covered. Our dog is epileptic, so this was shocking to hear as I had made on-time payments for years. I'm devastated and disgusted. Their website is so awful and difficult to navigate, and they use antiquated snail mail methods to communicate. There were no payment reminders. There's no way to sign up for auto payments. So you have to set a reminder on your calendar to log into their sh*tty website to make a payment, and that's IF their website works. Your alternative is to call and sit on hold for customer service, and you'll wait for 20 minutes just to be told nothing valuable. When I talked to customer service, there was little to no sympathy and zero flexibility in allowing me to make a payment. Now we will have to live with our dog potentially getting sick or needing to go to the hospital for epilepsy and not having any coverage at all. Does it seem worth it? I don't think so. There are hundred other pet insurance companies out there, I'm sure there's at least one that's better. I'm going to try Lemonade.
Insurer: Nationwide
By: Angie Kang
It's been two weeks since I purchased…
It's been two weeks since I purchased pet insurance from your company and I still don't have any information, coverage or any copies of my pets insurance.
Insurer: Nationwide
By: Ninfa Mendez