Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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My over all experience with your company has been great over the years !
My over all experience with your company has been great over the years ! Anytime I call or email sent and even my enbursements have been smooth with the no problems at all ! You guys were great when my last cat was diagnose with Diabetes, evening sending a card when she passed away. Thank you for all your do !
Insurer: Trupanion Canada
By: Cheryl
Always great experiences !!
Trupanion has always been very compassionate about my baby and her wellness. Thank You all for very fast payments in claims. MERRY CHRISTMAS !!
Insurer: Trupanion Canada
By: Donna
Spot's quote process was super easy and...
Spot’s quote process was super easy and when I got my policy for my Shepard mix Luna they even called to welcome us :-)
Insurer: Spot
By: Mere
Nationwide came through with flying colors!
Nationwide's handling of our claim was really fast and received a much appreciated payment very quickly thereafter.
Insurer: Nationwide
By: Linda
Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
Insurer: Trupanion Canada
By: Caryn
Claims
Very prompt with payment!
Insurer: Trupanion Canada
By: Michael
Great experience as always!
Always an easy and painless process! Quick payment and never any issues.
Insurer: Trupanion Canada
By: Katy
Great reimbursement ease of use good coverage.
Great reimbursement, ease of use, good coverage.
Insurer: Trupanion Canada
By:
Just had to change payment info.
Just had to change payment info. Was helpful and friendly.
Insurer: Trupanion Canada
By: Robert