Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Great insurance!
I am so glad I invested in this insurance and that my workplace offers it. Claims are easy to submit and the reimbursements are quick! Gives me a peace of mind knowing I have insurance for my two pups.
Insurer: Nationwide
By: Dianne
Mrs
I am very happy with the new online cl as I’m form. Very time efficient and money get reimbursed within a week after the claim submission. Well done!
Insurer: Nationwide
By: Maryna
Poor claim service
I have never been able to submit a claim online, I get through step 3 and there is no “continue” button to get to step 4. So I have to email claim. To make matters worse, I’m signed up for auto deposit, I have two recent claims that I have not been deposited. I’m at a lose!
Insurer: Nationwide
By: Jim
Harper's mom
The experience itself is wonderful--my vet submits the invoice to Trupanion while I wait, and no more (usually) than 5 minutes later, the vet is reimbursed. I then only have to pay my 10% share. So easy and less hassle than paying the bill, submitting the claim, and waiting to be reimbursed. The only reason I didn't rate the experience a 10 is that not everyone wants to pay a monthly premium, and we do spend a fair amount annually on those. But for recurring skin and allergy issues, it's been more than worthwhile.
Insurer: Trupanion Canada
By: Kathy
Easy Filling.
It was a simple process, just submitted my documents and they did the rest.
Insurer: Trupanion Canada
By: Ken
Reimbursement is seamless!
Downloading the bills to put a claim in is so simple. The process to get reimbursed is seamless and there is a very quick turnaround time to receive funds. I always recommend Trupanion to all my friends as I have been a customer for over 10 years.
Insurer: Trupanion Canada
By: Rochelle
Great from first call to speedy payment
From the moment I called to say our dog needed a second ACL surgery in 4 months and I received a lovely, caring response through the pre-approval process to the speedy payment of our claim, I could not have asked for more professional and responsive treatment.
Insurer: Trupanion Canada
By: Anne
Great service.
Great service. Fast turnaround.
Insurer: Trupanion Canada
By: Mark
GreatbDog Care
Great. Straightforward and easy to use method.
Insurer: Trupanion Canada
By: James
Hassle free process.
Hassle free process. Was able to file my claim online within a few seconds. The trupanion team was super responsive and I received a refund just a couple of days later.
Insurer: Trupanion Canada
By: Kelin