Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Well worth the money
Having Healthy Paws Insurance has been a blessing. When we brought our new 2 month old puppies home, I knew that I had to make a smart decision about pet insurance. I received a lot of recommendations from the veterinarian on which companies to use but I did my own research to find the best fit for our family. Once I decided on Healthy Paws, I never expected that i would have to file a claim a couple of months later for my puppy’s emergency surgery. The claim process was so easy and painless. Once the claim was settled, the customer service did not stop after the check was received. We were surprised and grateful to receive an email from the Healthy Paws customer service checking in on the status of our puppy and his progress. It was so unexpected that an insurance company would check up on the health and well being of our new puppy after the surgery. We were treated like a member of their family and we appreciate the kind words. I’m so grateful for Healthy Paws and I know that if I need to use them again, the process will be stress free and quick. I have recommended Healthy Paws to many friends already.
Insurer: Healthy Paws
By: Elizabeth
Easy to use and the best coverage available!
It was easy to file my claim when my lab needed ACL surgery. They were quick to process everything which took the burden off of us so we could focus on caring for our pup. The best gift you can ask for is peace of mind knowing you are protected in the worst case scenario. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Rachel
Life Saver!
I rescued a pup who had some trauma as a baby, and the foster mom convinced me that pet insurance could be extremely valuable in case of accidents. She couldn’t be more right! After an accident, we had to pay nearly $1000, and we got nearly $600 back, and very quickly as well. It saved us!
Insurer: ASPCA
By: Thea
Best coverage, easy claims, no games
After losing my cat, Jo, 8 years ago (and after paying $4k that I didn’t have but couldn’t resist paying), I obsessively researched pet insurance before adopting another rescue. Hands down, Healthy Paws was #1 based on my personal research. And the company has been true to its word. They don’t pay out on schedules, leaving you with coverage caps. They pay 70/80/90% of what the veterinarian charges depending on the plan you choose. I went for 90% with higher premium and only $100/year deductible. Early in her life, my little girl, Christmas, became critically ill with an autoimmune condition requiring bone marrow testing/surgery. Health Paws paid 90% of all charges. And they have continued to do so with other conditions that she has developed- surely over $10,000 by now. I don’t make a lot of money and I would not have been able to treat her without Healthy Paws. And it’s an easy, no-hassle-process. Just upload a screenshot or photo of bill (sometimes drs notes) and it gets processed in under a week. Continues to feel too good to be true. This has allowed Christmas to live and thrive for 7 years and most likely at least 7 more. She’s my little love so I wanted to share my thanks and recommendation.
Insurer: Healthy Paws
By: Holly
Quality Service
Trupanion provides excellent service. The web site is very easy to use. It takes only a small amount of time to enter invoice information. I have called them with a question a few times, and everyone I have spoken with has been friendly, professional, helpful and knowledgeable. The really great thing is that you actually speak to a human and not a mechanical voice. I really appreciated that when my dog was ill.
Insurer: Trupanion
By: Ellen
A+ Service
Very fast turn around on this claim. From reviewing to processing payment, thank you.
Insurer: Trupanion
By: Robert
Super easy.
Very easy to use. My vet was able to submit the claims form for me (I didn't have to lift a finger) and the response from Trupanion was very quick. Thank you!
Insurer: Trupanion
By: Leah
Fast quick payment
Fast quick payment
Insurer: Trupanion Canada
By: Linda
Kathy L
Our claim was accepted at the cash register when paying for medication for our 10 year old Border Terrier. It was a seamless procedure for us, as customers...the discount came into effect immediately once the vet receptionist filled out the form online. We love Trupanion, their words of encouragement and support! Thank you!
Insurer: Trupanion Canada
By: Kathy
Rapid Response
Payment came in prompt and timely manner.
Insurer: Trupanion Canada
By: Barbara