Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Happy pet owner
the website was easy to use. I received feedback right away and the check was sent a week after my claim was submitted.
Insurer: Trupanion
By: Leslie
Trupanion member since 2011!
Extremely easy to file and received reimbursement SO quickly. As always, Trupanion saves the day!
Insurer: Trupanion
By: Samantha
Excellent
Claim paid immediately. never any problems.
Insurer: Trupanion
By: Anne
Penny Lane's Pawrents
Trupanion has always paid and/or reimbursed us very quickly and efficiently. Also whenever we had a question, their representatives were very kind and professional. We have recommended Trupanion to friends in the past.
Insurer: Trupanion
By: Monica
Quick and easy process.
Quick and easy process. Money deposited into my account less than 3 days after claims approved
Insurer: Trupanion
By: Erin
Customer service excellent ease in direct pay amazing.
Customer service excellent, ease in direct pay amazing. Made a very tough day for me a little easier.
Insurer: Trupanion
By: DEBBI
The call with Stephanie was good.
The call with Stephanie was good. I got the info that I needed. However it would have been far better if I could have given her the vet details and she had the ability to add the info into my file and reopen the case. Overall I am disappointed in my experience. I submitted one clain with all of the details i.e. copy of the vet's report, contact details for the vet and then 2 months later I hear back to say my case is closed. The claim denied as I did not submit the info. Ridiculous. No I will not recommend Trupanion. When I first signed up I was so exci ted as it seemed simple, straightforward and now I realize too good to be true. You are no different than all of the insurance companies.
Insurer: Trupanion
By: Mary
Excellent claim handling
Very fast claim payment. I got back more than I expected.
Insurer: Trupanion
By: Jeff