Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Healthy Paws gets it
Healthy Paws has thus far been nothing but fantastic for me and my family -- reasonable rates for multiple years, quick claim processing, friendly and attentive customer service, and no hassles. If only human health insurance was this easy we'd all be better off. Thank you Healthy Paws for remembering that our pets are our family and deserve everything we can give them.
Insurer: Healthy Paws
By: Shaun
Chat very responsive.
Chat very responsive. Best claim service. Fast and efficient and direct deposit of payments is available. Very customizable policy. You can choose your deductible and they pay 90% of covered costs, with no maximum.
Insurer: Trupanion Canada
By:
So easy to claim everytime
Whenever my baby is sick, I feel so covered. My previous plan had always increased premium every year but Nationwide keeps same rate. Very easy to claim and covers everything. Thanks Nationwide Pet Insurance!
Insurer: Nationwide
By: Julia
Lisa
It was very simple. I just had my Vet email the paperwork from past appts and didn't have to wait very long to find which vet visits were covered
Insurer: Trupanion Canada
By: Lisa
Great customer service
Always get quick communication about my claim and then my money back very soon after I submit claim.
Insurer: Trupanion Canada
By: Pam
Happy Customer since 2010.
I recently read some negative reviews about Trupanion and I was very surprised. We have been policy holders since 2010 and our experience has always been very positive, this last claim was not any different. Since 2010 shortly after we submitted our first claim, I have recommended Trupanion to all my friends and family. Should we ever add another furry family member, we will insure our beloved with Trupanion. I have peace of mind knowing that my Claim will be handled with speed. I could not believe the turn-around time, from the moment our Claim was submitted, to the time the reimbursement for vet fees was deposited to our bank account. I can rest easy knowing that God forbid something happened to our Sidney, finances will not be an added stressor. Every single claim we have ever filed (and this last one was no exception) was handled with professionalism and speed. THANK YOU Trupanion, you have come through for Sidney and us once again!
Insurer: Trupanion Canada
By: Johanna
Claims and reimbursement
Our dog Charlie has been diagnosed with diabetes. It has been easy to upload our claims for his testing and medical expenses. I get immediate notification that the claim has been received. After meeting the deductible, the claims have been processed quickly and we get reimbursed within a few days.
Insurer: Trupanion Canada
By: Mary
Nationwide is great except for payment on meds!
I’m very satisfied with Nationwide EXCEPT there should be payment for medications. Brody has allergies & it costs a lot for Apequel, etc. please reconsider paying for meds. Otherwise I’m happy. Payment is prompt!
Insurer: Nationwide
By: Mark
Best dog insurance ever!
Easy to file a claim. Great customer service. The peace of mind having this insurance makes it so worth the money!
Insurer: Nationwide
By: Jen
Embrace is a five star, and receives A+
If you are looking for the best pet insurance, prompt reimbursement, wonderful personal affordable rates and always considerate of your feelings, look no farther. We have been with for 5 years with our two GSDs.
Insurer: Embrace
By: Christine