Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Trupanion Pre-Approval & Claims Review.
The Pre-Approval process worked well. I am now set up for direct pay to provider for my dog's current issues. I was worried when I had to pick up 2 prescriptions after hours. I have already received notice that I will be reimbursed for the first, and I'm hoping the second I picked up tonight will also be submitted. This has been a huge relief in an incredibly difficult and stressful time. I am very pleased with both the South Shore Animal Hospital in Weymouth, MA and Trupanion. They have an excellent working relationship with each other and that makes the insured's experience much easier.
Insurer: Trupanion
By: Marion
Excellent Experience
Even though I was late submitting the claims, they were handled and paid extremely quickly and courteously. I couldn't be happier
Insurer: Trupanion
By: Shelby
Timeliness is amazing!
I have had a total of 5 dogs insured with Nationwide, originally as VPI, for approximately 17 years. I was so pleased with VPI, I recommended it to friends and family. Unfortunately, there was a period of time, after Nationwide bought VPI, that the service declined dramatically, with claims being very slow to process and errors occurring requiring me to submit further paperwork. I was quite disappointed and began looking into other pet insurance options. However, Nationwide seemed to suddenly make vast improvements. The electronic payment option has been wonderful and sped up the reimbursement process. But, even since then, I have noticed a dramatic improvement in claims processing and reimbursement time. A claim I submitted earlier this month was processed and reimbursed within a week. Even more impressive, just this week, an additional claim was processed and reimbursed THE NEXT DAY! I am once again very pleased with Nationwide pet insurance and spreading the news :)
Insurer: Nationwide
By: Whitney
Very happy customer
We bought a beautiful puppy to replace our loving dog who died of cancer and because we had some pretty high medical expenses, we decided to get our new Bebe an insurance policy at only a couple of months old. About a month after our purchase Bebe scratched her eye somehow outside and had a $300+ vet bill. Except for sending her up to date shot records and invoices, we were sent 3 checks without any hassle. We did the right thing with Healthy Paws.
Insurer: Healthy Paws
By: Tom
Excellent Claim Service
The whole process from start to finish is so easy. Trupanion is so quick in processing the claim and refunding your portion of the money. Very satisfied.
Insurer: Trupanion
By: Cindy
Trupanion Is Second To None!
Everything about Trupanion is wonderful! The process is easy and straightforward. Claims processing is very quick and my funds are available in bank within a few days of claim submission. Most of all, the customer service is second to none. The care they provide to my pet and to us as parents is truly amazing. We are so grateful for Trupanion and have recommended the service to many other pet friends. We will always highly recommend Trupanion!
Insurer: Trupanion
By: Jennifer
Easy and concise
The process to submit a claim online is seamless and easy. The explanation of the processed claim is clear and concise.
Insurer: Trupanion
By: John
Truly the Best Pet Insurance Ever
Trupanion and the staff are the very best. The response to claims is very rapid and easy to understand. I would recommend Trupanion to anyone who is looking for insurance for their pets.
Insurer: Trupanion
By: Jerilyn