Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Absolutely flawless! Took photo of bill, transferred it and my claim was paid within the week to my checking account
I tell everybody about if I go I can't believe how easy it is to use with the app on my phone it's a piece of cake
Insurer: Figo
By: MARK
Disattified
End up paying for surgery and medicine,a long with "pet insurance "only to take months to find out you get NOTHING in return,senseless to be forking out money for insurance!!
Insurer: Pets Best
By: Mark
Great experience
Our year old dog broke her front leg. Her repair required surgery to insert a plate and screws and multiple sets of x-rays. A very expensive proposition in Alaska. Claims process was very easy. There was a bit of a delay in the response, but they kept us informed of the progress. Overall we were very pleased with their service.
Insurer: Pets Best
By: Agnes
Great pet insurance
Sending in a claim couldn't be easier and I always receive my payments quickly.
Insurer: Trupanion
By: Ryna
Claim processed fast!
I am so impressed on how quickly you proceed my claim and deposited the money into my account. I will highly recommend to any of my friends or other dog owners I meet, your insurance plan. Thank you so much!
Insurer: Trupanion Canada
By: Jaimee
TPLO surgery for Golden Doodle
Our 6 year old Golden Doodle Sophie unfortunately tore her cruciate ligament and had to have TPLO surgery to repair her leg in January 2020. We have had Trupanion insurance since Sophie was 8 weeks old and have been fortunate in that we have never had to make a claim as we never had any issues with her. TPLO surgery is pretty major and worrying for a pet owner to say the least. It also not cheap and can be a big hit to the pocket book. The day of Sophie's surgery we arrived to pick her up at the vet and received all the post operation information and then were told that Trupanion had already settled most of the bill under our policy. I was so impressed that my vet was able to contact Trupanion and they directly paid the vet so quickly vs. me having to pay the full $4000 bill and submit for reimbursement. On top of that they sent a follow up email with all details of what they covered and ended the email with a nice note asking us to give Sophie lots of hugs! Thank you Trupanion, you really do stand behind all that you advertise. For anyone looking for pet insurance, while you might find cheaper out there I can tell you from experience, Trupanion provides no hassle complete coverage for your pet when you need them the most!!
Insurer: Trupanion
By: Mel
No regrets
My 6 month old lab puppy got into my daughters ADD medication and chewed a few capsules. Fortunately we figured this out quickly and got him treated at the local emergency animal hospital and he’s now back home and doing well. I submitted the claim to Trupanion the day he came home from the hospital which was a quick and easy process. Within a few days I was given the summary of my claim and the money was in my account by the next day. I am extremely impressed by the ease and efficiency of the claim process and this experience assured me I made the right decision to purchase pet insurance with Trupanion.
Insurer: Trupanion
By: Carla
Easy Transaction
Easy transaction....all the work done by Vet and Trupanion.
Insurer: Trupanion
By: Gary