Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Trupanion is the way to go!
The vet had a direct link to Trupanion. I did not have to fill out any forms.
Insurer: Trupanion
By: Paulette
Great Service!
-fast processing and payment! Any calls I have ever made were handled very professionally
Insurer: Trupanion
By: Joanne
So easy!
It was so easy! Our local vet submitted the claim electronically, and I was reimbursed within a week! It would have been faster, but I prefer not to do electronic banking.
Insurer: Trupanion
By: Penelope
Very convincing and easy to send forms t
Very easy to send forms over.
Insurer: Trupanion
By: Kim
While having my pup's liver diseases be considered a pre-existing condition was a very big disappointment the claims for her Legg-Calve-Perth disease have been very easy and the payments have been prompt and accurate.
While having my pup's liver diseases be considered a pre-existing condition was a very big disappointment, the claims for her Legg-Calve-Perth disease have been very easy and the payments have been prompt and accurate.
Insurer: Trupanion
By: Karen
Quick & Easy
It's a quick and easy process. With my cheque received in the mail in 2-3 days.
Insurer: Trupanion Canada
By: Shana
Zero headache insurance experience!
Easy to submit claim and quick to receive reimbursement. Pleasant experience!
Insurer: Trupanion Canada
By: Heather
It would be nice to have a detailed statement of the provider's cost what insurance covered and the customer's portion.
It would be nice to have a detailed statement of the provider's cost, what insurance covered, and the customer's portion. Right now, I have no idea what portion of a surgery, for example, was covered and what was not. Something similar to an EOB we (people) get from our health insurance companies.
Insurer: Trupanion
By: Margaret
Direct billing for rural vets in Canada
Our vet in small town Alberta has recently been able to start direct billing to Trupanion. This had made things so much easier for us! With Toby's ongoing medical issues, we are so thankful we no longer have to pay up front, then submit for reimbursement.
Insurer: Trupanion Canada
By: Marjorie
Best pet insurance by far.
Quick response to claims and near immediate deposits to my account. Like all insurance, you don't appreciate it until you need it, but when you do they're there!
Insurer: Trupanion Canada
By: William