Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Dog's emergency surgery insurance claim
My dog's face was cut deeply while playing with another dog and required stitches and other surgery. I filed the insurance claim with Pet's Best that evening, received a confirmation of submission right away as well as emails regarding the progress of the claim. I received a check via US mail within a very reasonable amount of time. A very easy process and the Explanation of Benefits was also easy to understand.
Insurer: Pets Best
By: Freddye
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Insurer: Trupanion Canada
By: Gwen
TRUPANION IS THE BEST!!! GET IT TODAY.
THERE WAS A CHECK IN THE MAIL IN LESS THAN A WEEK!!! THIS INSURANCE IS REALLY FANTASTIC :-)
Insurer: Trupanion
By: Julie
Trupanion, such a professional group
This time I did not even have to do the paperwork, the Calusa Veterinary office did. Trupanion was on top of it immediately.
Insurer: Trupanion
By: Patricia
Exceptional Service
Direct billing from my Veterinary office is so fast and easy. They have been there for all my pets health needs. Highly recommend them.
Insurer: Trupanion Canada
By: Linda
Quick & Easy
It was our first claim so we do have to pay the vet upfront but they filed the claim and we didn’t have to do anything else. We received the cheque for the covered costs about two weeks later.
Insurer: Trupanion Canada
By: Michaela
Satisfied pet owner
Claim was paid a few days after I emailed my pets claim No hassles
Insurer: Trupanion
By: Lydia