Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Sue B
My claims experience with Trupanion is great every time I put a claim on. It's easy to do and payment is always prompt.
Insurer: Trupanion
By: Susan
Wonderful experience.
The claims experience was wonderful! We were able to get pre-approval for the surgery, then the claim was filed and we were reimbursed immediately!
Insurer: Trupanion
By: Frances
Allergy problems.
My dog, Jazzy, has allergy problems. Reimbursement for covered portion was deposited directly to my bank within 5 days. Very happy.
Insurer: Trupanion
By: Sharon
Very prompt in processing claims & informative with your claim.
Very prompt in processing claims & informative with your claim.
Insurer: Trupanion
By: Sol
Fast service no questions asked easy online claims!
Fast service, no questions asked, easy online claims!
Insurer: Trupanion
By: Melissa
I have had to pay 600$ dollars of vet bills and haven't gotten anything covered when the claim said it was covered
I have had to pay 600$ dollars of vet bills and haven't gotten anything covered when the claim said it was covered
Insurer: Trupanion Canada
By: Bradley
Best Pet Investment!
I'm not big on leaving reviews but I cannot recommend Trupanion highly enough! My puppy chewed through an electrical cord, 2 days after we decided to buy pet insurance, and the bills were huge -- over $3,000. Trupanion paid over $2,500 and the check came within 3 weeks of the incident. The service was was wonderful in every way--from the customer service rep I called to figure out how to file a form, to the email updates about my claim.
Insurer: Trupanion
By: Jen
Great insurance for peace of mind
I have had a great experience with Healthy Paws, and I have recommended them to quite a few friends. They are quick to process invoices, and reimbursements happen quickly and as expected. Every vet bill we've received has been processed exactly as I would have expected, with no hidden fees or surprises, and no questions asked. My 3 year old pup has already needed 2 significant types of treatment, first, she was hospitalized for 2 nights when she was sick and became severely dehydrated as a result. Luckily, we only had to pay a fraction of her stay for around the clock monitoring and medications, so it made this scary time way less stressful. More recently, she needed a minor surgery, and we were glad to have Healthy Paws who covered it as expected. While we have been extremely satisfied and will be lifelong customers, I am a little disappointed at how much our rates have gone up over time. We were assured rate increases are not tied to usage or to breed/age, so I was surprised to see more than a $10 a month jump in our monthly fees for this year, which is why I took away a star.
Insurer: Healthy Paws
By: Meghan
The one time deductible is amazing and Melissa was very helpful!
The one time deductible is amazing and Melissa was very helpful!
Insurer: Trupanion
By: Alexa
Trupanion is very customer friendly
My cat was just diagnosed with a chronic illness and Trupanion made it so easy to submit my invoices to start my claims. I love that Trupanion sends email and text updates as to the status of my claims. It's so much easier than having to keep logging in to see if my invoices have been processed or not.
Insurer: Trupanion
By: Remy