Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Easy to file claims, easy to get reimbursed
I have had Healthy Paws for four years now. I have never had to use it extensively until now. My dog had a cancerous tumor and recurring UTIs. Over the course of three months, she wracked up $2,000 in medical bills. This insurance has covered most of it. I think I ultimately paid $800 out of pocket in order to reach my deductible. Now that I have hit my deductible, I no longer worry about the cost of treatment. I can focus on getting her whatever care she needs. It is such a relief to have pet insurance at this time. I paid about $30/month for four years. Even if I had stashed all that money into savings, it would not have been able to cover my dog's medical expenses over the past three months. Plus, having insurance gives me peace of mind that I can give my dog whatever care she needs going forward. It has even changed the conversations I have with my vet around her care. Knowing I can spend the money for chemotherapy, drugs and surgeries means we can try treatments that give her a better chance of going into cancer remission. My claims are usually reviewed within a day, and refunds are issued within five days, but often sooner than that. I have never had an issue getting them to cover medical expenses. Filing a claim is easy. I just send them a picture of my bill through the mobile app. I honestly could not be happier with this insurance company. I did a lot of research before choosing a pet insurance. I know some companies are willing to take your money each month and then not cover procedures that they should. I am so happy I went with Healthy Paws. I tell all my friends with pets that pet insurance is a worthwhile investment.
Insurer: Healthy Paws
By: Stephanie
They are wonderful people with excellent service-great to deal with.
They actually pay the claims that they say they are going to. The people are wonderful to work with and payments are speedy. Just a joy to work with.
Insurer: Nationwide
By: Donna
Best Pet Insurance company in the market.
This company has been a major resource to keeping us out of debt with pet bills...get the shole pet including wellness and you cannot ever go wroing with this plan...and their coustomre service and payment reimbursement plan is very fast and efficient.
Insurer: Nationwide
By: Douglas
Fast processing and huge relief
During shelter-in order, I had to take my cat to the vet because of illness. I thought the processing time would take longer because of the current situation. However, it was very fast and relieved the financial burden.
Insurer: Nationwide
By: Hyun
Superb
Excellent customer service, and prompt payment and/or explanation of the claim
Insurer: Nationwide
By: Janet
So easy to submit claims and receive reimbursement
Nationwide's new portal has made it even easier to submit claims. I also love the ease of the funds transfer directly to my bank account.
Insurer: Nationwide
By: Cari
Andrea was 100% Customer Service!
Andrea was 100% Customer Service! She made sure that I was Completely Satisfied by processing a payment over the phone for me. What a doll!
Insurer: Trupanion
By: Dana
fast fair and was taken care of wonderfully
fast, fair and was taken care of wonderfully
Insurer: Trupanion
By: Gayle