Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Help even with Cancer!
I'm so happy I'm insuring my pet with you. The expense of my dogs treatment is very high but your claims process is so easy and the payments come to me very quickly!! Your CSR's are all very kind and helpful which is nice when you're dog is battling a critical, potentially fatal condition. Cooper has responded well to treatment and is on his way to a full recovery!! Thank you Trupanion! Thank you from all of us!!
Insurer: Trupanion
By: Jeff
Smitty13
They responded quickly and I already have received a check.
Insurer: Trupanion
By: Barbara
Great service
Very simple, worked directly with our vet !
Insurer: Trupanion
By: Michael
Best insurance company
Always the best with trupanion. Quick deposits and easy
Insurer: Trupanion Canada
By: Melissa
Efficient service
I always find the payment comes quick but this time it came via mail within 3 days .
Insurer: Trupanion Canada
By: Karen
Quick service
It is very easy, efficient and quick to get your payment!
Insurer: Trupanion Canada
By: Melissa
Trupanion pet insurance
Very easy to submit a claim. Claims are paid quickly with no hassle.
Insurer: Trupanion Canada
By: David
If you can wait a month for reimbursement and don't want your full benefits, go for it
This company takes a month or more to process claims and always has an excuse as to why certain things aren't covered at the level you selected. For example, I have a $250 deductible and 70% coverage on my cat. After a $3k vet bill, they reimbursed me $1k. Why? There were services the vet billed for that Pet's Best didn't cover. I don't want to hear that. If the vet deemed it necessary and billed for it, Pet's Best should reimburse me 70% of it after my $250 deductible.
Insurer: Pets Best
By: Emily
Dependable
Healthy Paws stood by our pup through a hospitalization and countless tests during a recent pancreatitis episode. The claim process takes seconds using their app and payments were prompt.
Insurer: Healthy Paws
By: Valerie