Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Very Customer Oriented
Claims are very easy to file as they do not really require any special paperwork--what the vet gives you has sufficed. Filing is easy also as it can be by fax or e-mail. Decisions are accurate and timely, and payment is through direct deposit. All in all, a lot of thought has gone into how to make pet insurance user friendly.
Insurer: ASPCA
By: William
Very good service would reccomend
Very speedy service, electronic payment makes it 2x faster, Nationwide pet insurance makes my life a little more worry free
Insurer: Nationwide
By: ireianna
exceptional service
claims processed very fast, better than human private health insurances
Insurer: Nationwide
By: Aida
Thank you for your support!
I have two young dogs covered by Healthy Paws, it's has definitely been worth the cost. They love to get themselves into trouble! When my dog needed emergency surgery I was able to focus on my dog and his health, instead of having to worry about the cost of the surgery and hospitalization. After submitting a claim the company quickly deposited my reimbursement. They also contacted me afterwards to check in and see how my dog was doing.
Insurer: Healthy Paws
By: Kelsey
Amazingly easy and quick payment
I wish insurance claims for huma's were this efficient and easy! Thanks for making it so amazingly quick!
Insurer: Nationwide
By: R.S.
App makes it very convenient to file claims and the claims get processed very fast
My dog had a bowel obstruction and required surgery. Overall the bills were a little over $10,000 with 2 ER visits, a regular vet appointment and the surgery. With insurance I ended up paying a bit over $1,000 which was doable compared to the actual bill. It is very convenient to file claims and the claims get processed very fast. This all makes it so you can focus on caring for your pet. Thank you healthy paws.
Insurer: Healthy Paws
By: Gloria
Awesome experiences
I wish I had invested in pet insurance through Nationwide with my previous pets!! Everything has been fantastic thru y’all. From claims to payment you’ve made it such an easy experience.
Insurer: Nationwide
By: Susan
Nationwide is the absolute Best & only Pet Insurance Company I would recommend!! 10 Stars!!!
When we got Coco (French Bulldo) as a Puppy we though it was important to get pet insurance. I researched a bunch of providers for value, coverage and deductibles. While researching i contacted my employee benefits group and found out Nationwide Pet insurance is offered though my work benefits program. After much research we chose Nationwide. It was the best & right choice. Very informative, great coverage, (mobile app with VitusVet for mobile claim submissions, fast payment reimbursement. We got another Frenchie "Brady" and added him to the policy. Thanks Nationwide!!
Insurer: Nationwide
By: Erik
Trupanion--THE BEST pet insurance!!
Flawless!
Insurer: Trupanion
By: Linda
Claims Rejected because of glitch on Nationwide's end & more!
My vet has gone to paperless documentation during the COVID-19 crisis. Because of that, I upload my documentation via the "attach PDF" button. I can see the PDF is attached when I submit the claim, however, each of my last 2 claims were rejected for missing documentation. The only option I have then is to mail the appropriate paperwork in, massively slowing down the payback times for these visits. The middle of a pandemic isn't the most convenient time to have to wait around for money. On top of that, my vet does not provide diagnosis on receipts. Never has, never will. I have had multiple claims kicked back because of this. Instead of calling the vet, I am docked and have to go track down the information and mail it in. This is especially frustrating because I was just docked almost $100 for a missing diagnosis on his yearly check-up. There's no diagnosis at a check-up. Now, not only do I have to go track down this information and mail it in, but I also have to explain to the insurance company that a diagnosis wasn't required on the claim. I went through the first year of using this company with minimal issues. We're one month in to his second year and I can't wait to get out. This has become nothing but a hassle. (PS - I emailed about the Attach PDF issue yesterday and still haven't heard back. Solid)
Insurer: Nationwide
By: Jessica