Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
Other Categories
Thanks from Omaha the puppy!
Extremely satisfied. rapid payments from super professional and nice people. Truly enables us to give Omaha the best care immediately without skipping a mortgage payment to do so. (which we would gladly do). Thanks Trupanion!
Insurer: Trupanion
By: John
Lovey
I mailed the claim. It was promptly taken care of. I am awaiting the check.
Insurer: Trupanion
By: Marianne
Great Company!
My vet files the claims, so very convenient and saves time. When I file my own claims, processing and payment is super quick. I like the flexibility of plans Trupanion offers.
Insurer: Trupanion
By: Susan
Super Service
Processed quickly and successfully. Great insurance company.
Insurer: Trupanion
By: Janet
Thanks Trupanion!
The whole process was seamless and required very little effort on my part. Grateful for the service!
Insurer: Trupanion Canada
By: michele
Great service
I love the new website, it makes filing a claim so easy. Nationwide’s serviced the claim quickly and the direct deposit option ensures the money gets to you quickly.
Insurer: Nationwide
By: Kathi
THE BEST INSURANCE COMPANY I HAVE EVER DEALT WITH!!!
I have never had pet insurance prior to getting my current dog five years ago. I had been recommended to healthy paws from a friend but never had to use them. However, my dog developed a serious bladder problem and she needed several test that were quite costly. I submitted my claims to healthy paws which was made EXTREMELY easy on line. The checks came before I barely got the biopsy results! It was so swift that I could barely believe it...There were several claims and as each got submitted the check came shortly after. And, I also received an email from customer services asking about my dog...a personalized email. I will never use another pet insurance company and I am their biggest fan and advocate for anyone needing to purchase insurance for their pet...Thank you healthy paws from the bottom of my heart!!!
Insurer: Healthy Paws
By: Atara
Verbal quote and assurances about coverage were not true; very costly bit of misinformation
For several years, I had Nationwide (started under its former name, VPI) for another dog prior to Rusty and then a premium plan for Rusty which I believe cost $60/mo during last year's policy period. When it came time to renew for this policy period we are currently in---AND ADD A (NEW TO ME) SECOND DOG)--It appeared his same coverage was going up to over $90/month. In lengthy research at renewal time and then in a lengthy phone call with a man at your company (his name is in my records from last year), I was told significant factors, mostly cost, predicated the huge increase. I explained to the man that Rusty had to go to vet every three weeks for an anal expression and I wanted to be sure he would still be covered when I went down to the medium premium. He said, "All existing conditions will be honored." When I asked him precisely about coverage for that process, he told me it was covered and I would see full details in the documents that would arrive by mail after I renewed. I COULD NOT ACCESS THEM ONLINE AT THAT TIME HE SAID. Now I add Star's policy and everyone at my vet's office was horrified as I was told by your company that the heartwrenching diagnosis of heartworm we incurred this year WAS NOT COVERED. The office cited three insurance companies that do cover it. These policies I currently have do not even coverage basic prevention practices, among them vaccines and monthly prevention dosages for heartworm---WHICH I AGAIN WAS TOLD THEY WOULD---- It is for these reasons and for the very very very disappointing misinformation ( a kind word is being used here as is the intent of the whole tone of this letter--but make no mistake--I am disappointed, angry about the costs I paid for insurance that was fairly useless when I was told otherwise) your company provided to me, a fairly longtime customer, I am resuming research for companies that will provide me adequate coverage and actually advise me correctly before I purchase it. EXTREMELY DISAPPOINTED AND FINANCIALLY DAMAGED, Susan, Rusty and Star
Insurer: Nationwide
By: SUSAN
Super easy claim Submission process, Status updates and payments are quick.
Impressed with app that provides virtual claim submission. The processing and payments have been under 10 business days. Thank you!!
Insurer: Nationwide
By: Nicole
Wonderful service
I am so happy that I went through Nationwide for my puppy’s insurance. Claims reporting is a snap, and processing times are fast. Great service!
Insurer: Nationwide
By: Cyndy