Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Quick and easy process.
Quick and easy process. Money deposited into my account less than 3 days after claims approved
Insurer: Trupanion
By: Erin
Customer service excellent ease in direct pay amazing.
Customer service excellent, ease in direct pay amazing. Made a very tough day for me a little easier.
Insurer: Trupanion
By: DEBBI
The call with Stephanie was good.
The call with Stephanie was good. I got the info that I needed. However it would have been far better if I could have given her the vet details and she had the ability to add the info into my file and reopen the case. Overall I am disappointed in my experience. I submitted one clain with all of the details i.e. copy of the vet's report, contact details for the vet and then 2 months later I hear back to say my case is closed. The claim denied as I did not submit the info. Ridiculous. No I will not recommend Trupanion. When I first signed up I was so exci ted as it seemed simple, straightforward and now I realize too good to be true. You are no different than all of the insurance companies.
Insurer: Trupanion
By: Mary
Excellent claim handling
Very fast claim payment. I got back more than I expected.
Insurer: Trupanion
By: Jeff
We had a great experience!
We had such a great experience. It was quick and efficient!
Insurer: Trupanion
By: Daniel
Excellent service!!!
Your guys work fast and very good with my claims always.
Insurer: Trupanion
By: Alicia
Nationwide is on Hercules’s Sode
This was Hercules’s first visit since Covid19 began shelter in place here in Waco Texas. Hercules needed to have his ears checked. The doctor said he had a yeast infection and gave us some meds to take home. As soon as I got the receipt for his visit I made the claim on VitusVet app, uploaded a picture of the receipt and submitted in the Veterinarian's parking lot. Nationwide reviewed it within 48 hrs and approved the claim within a week and had my reimbursement in less than 10 days! Bravo Nationwide! Thank you. 😃
Insurer: Nationwide
By: Richard
got the check within 10 days
got the check within 10 days
Insurer: Trupanion
By: Paul
Hassle free coverage
Hassle free coverage. I was initially aggravated because the vet didnt give me correct information. But when the bill came, Trupanion had taken care of there part without needing anything from me. Thank you!
Insurer: Trupanion
By: Bob
No one can get a 9 10 no one is that perfect I did feel uncomfortable with giving my exact same credit card number again over the phone not sure if it's recorded or not.
No one can get a 9 10 no one is that perfect I did feel uncomfortable with giving my exact same credit card number again over the phone not sure if it's recorded or not. He said he stopped it but still not sure.
Insurer: Trupanion
By: Jennifer