Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Peace of mind knowing you have insurance. It's our first emergency we experienced with Titus and it's already paid itself off!
Thank you for reaching out to check on Titus. He is recovering very well. Almost back to normal. Today he gets his follow up and sutures removed. Thank you all for the smooth transition with the financial process of the claim. It helped us focus on Titus' recovery instead of how we can recover financially. I'm very happy that we invested in your Healthy Paw Pet insurance policy!!
Insurer: Healthy Paws
By: Peter
John P.
Very easy claim process. The web site is user friendly.
Insurer: Trupanion
By: John
Positive with one suggested improvement
Very positive. The company was efficient and timely with reimbursement.However, an improvment that needs to be made to the current system would be to reimburse the vet directly so that your customer would only need to pay the deductible and out of pocket amount to their vet.
Insurer: Trupanion
By: Maureen
TRUPANION QUICK RESULTS
almost instantaneously my vet office was able to get confirmation of the payment applied to the claim.
Insurer: Trupanion
By: wendy
Easy to submit claim
Hassle free claim experience, and prompt reimbursement right to my bank account.
Insurer: Trupanion
By: Angela
Great service!
Great service. Fast payment, no struggles with coverage.
Insurer: Trupanion Canada
By: Dana
excellent service.
excellent service...timely checks for service...friendly people when making informational calls.
Insurer: Trupanion
By: Madeline
Had to appeal two claims determined to be ineligible for ridiculous reasons.
Had to appeal two claims determined to be ineligible for ridiculous reasons. Coverage was eventually applied and payment issues 45 days later. A very frustrating experience.
Insurer: Trupanion
By:
Awesome service.
Awesome service. Within 2 days of faxing, my claim was paid to my account. I recommend Trupanion to friends and family all the time. I wouldn't own a pet without having Trupanion Pet Insurance.
Insurer: Trupanion Canada
By: Tammy
Missy’s First Claim
First claim. Very fast response and payment was issued directly to the vet. Also had a pre-approval . Very fast. Reply was given. We appreciate this for our pup. I have told friends about the experience.
Insurer: Trupanion Canada
By: Karen