Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
Other Categories
Quick service but mistake on deposit
Every thing was good except that you sent the payment to VCA directly to the hospital rather than by direct deposit to my account. Why is that? Earlier last week you did the direct deposit to McClintock Animal Clinic. So now I have to wait 2-3 weeks for VCA to mail me the money.
Insurer: Trupanion
By: Dennis
What works and what does not
I was happy to have $ deposited to my checking account after the vet sent records/invoices but no information was sent to me. As a result, I do not know which claim has been paid and which has not.
Insurer: Trupanion
By: Pamela
It took a long time and much documentation to get a simple claim resolved that had nothing to do with a pre-existing condition.
It took a long time and much documentation to get a simple claim resolved that had nothing to do with a pre-existing condition. Then my rates were raised over 13%, and the answer makes no sense. Agent promised to look into it and have a response by now, but that didn't happen.
Insurer: Trupanion
By: Toby
Well worth the cost enrolling in trupani
My claims r made through my vets office and it is extremely seamless and quick. Payments r made in a very timely manner. I just initiated direct deposit so I expect it will b even more timely. I am so glad my vet suggested trupanion; well worth it.
Insurer: Trupanion
By: Mike
Highly recommend Trupanion!
Always thorough fast and I get great communication as to the status of my claim.
Insurer: Trupanion
By: Adele
Great Claim Response
Claim processed quickly and as expected.
Insurer: Trupanion
By: Frank
Trupanion really works!!
Completely painless and a very quick claims process Just a few days between submitting the claim to receive payment.
Insurer: Trupanion
By: Jeff
LNH
Quick turnaround on claim payment. Very accessible via phone. Helpful email updates on claims.
Insurer: Trupanion
By: Arthur
Great Company
Very friendly staff and I must say extremely fast claim process and payments. Happy with this company so far.
Insurer: Trupanion
By: charlotte
That was my review.
Visit for our pet was fine.But since I had to pay the entire bill out of pocket and have not yet seen any reimbursement I cannot say anything about the trupanion side of things. Hence you get a 6 pending further developments.
Insurer: Trupanion
By: Richard