Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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It was the most horrible service I’ve experienced!
I purchased insurance for my dog back in may 2020. I was informed on my policy that my dog would be covered for any type of medical problems such as vaccination,medication,illness,injury and infections. My dog suffered an ear infection in June and I had contacted the customer service to report the infection with receipt. It cost me about $500 in total for the full process and when I contacted customer service they made some inexcusable comment about them not covering it even though I was informed on the policy that they cover the insurance and so I was obviously upset about the matter and after spending 2 hour on the phone with customer service we came to no conclusion. After paying them $67.80 every month for no reason I decided to cancel my policy during that call. So I cancelled my policy in the month of June 2020 and like a lot of people I’m one of those who doesn’t check their statements and I checked this past month which was April of 2021 and I have been getting charged the whole time since last June when I requested to cancel the policy. So I contact the customer service again in regard to this process and not only they refused to reimburse me the funds they denied that I even contacted them about the cancellation. They said the only thing they can do is cancel my policy and that’s about it. So after all this I agreed to the cancellation and I thought the least they could do is reimburse me which didn’t happen and after them saying they will cancel and send me a confirmation about the cancellation I didn’t receive any confirmation about the cancellation . So I contacted them back the following day about the confirmation and the representative said that they have no documents or information about the cancellation of my request. I strongly don’t recommend this pet insurance for anybody because they are the biggest scam insurance company I have ever dealt with and wouldn’t want anyone else getting scammed.
Insurer: Pets Plus Us
By: Hamid
Stella’s mom
Good experience. Quick payment of claim. My dog is on long term medications. Trupanion is truly a life saver for this little dog.
Insurer: Trupanion
By:
Easy Process!
The claim process was easy on line. I typed in the information required and attached the doctor’s summary and charges and submitted the claim. Two days later I received the processed claim and claim payment in my bank account.
Insurer: Trupanion
By:
The website is easy to navigate.
The website is easy to navigate. I was reimbursed fairly quickly.
Insurer: Trupanion
By:
Easy Claims Process
I couldn't believe how easy the process was and how quickly you paid my claim. I'm so glad I have the insurance and didn't have to jump through any hoops to get my claim paid. Would highly recommend this insurance!
Insurer: Trupanion
By:
when I called a human answered the phone in a timely manner.
when I called, a human answered the phone in a timely manner. The rep I spoke with was friendly, knowledgeable and supportive. My reimbursement was quick and as expected under the terms of the contract. Kudos to Trupanion for outstanding service!
Insurer: Trupanion
By:
My credit card had been used fraudulently so I had to cancel it and get a new card.
My credit card had been used fraudulently so I had to cancel it and get a new card. This has been embarrassing to contact merchants who charge my monthly payments to. He was very understanding of my problem and Quick to help me correct it.
Insurer: Trupanion
By:
Great experience with Trupanion
Prompt preapproval of surgery and prompt payment
Insurer: Trupanion
By:
Trupanion is dependable
Timely response. Paid 90% as promised. Reliable
Insurer: Trupanion
By:
Y’all are quick to respond it’s all very easy and the monies in the bank Getting this insurance for Maggie was one of the best decisions I ever made.
Y’all are quick to respond it’s all very easy and the monies in the bank, Getting this insurance for Maggie was one of the best decisions I ever made.
Insurer: Trupanion
By: