Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Very Helpful!
Website and claim forms very easy to navigate. Customer service is very helpful.
Insurer: Nationwide
By: Nicole
Easy and fast
Submitting a claim online is very easy; however, I never expected to see a check from you so quickly. Especially in the midst of a pandemic. Thank you!
Insurer: Nationwide
By: Tamika
Happy dog owner.
Great service and super fast payment.
Insurer: Trupanion
By: Kathy
Very fast processing & payment of claim
Very fast payment of claim.
Insurer: Trupanion Canada
By: Laura
Sad but glad
After my dog was diagnosed with kidney failure. Trupanion processed my claim immediately. I received prompt payment direct deposited in my account.
Insurer: Trupanion
By: Wendy
Prompt reimbursement!
Always prompt reimbursement, no questions asked. Direct deposit, done!
Insurer: Trupanion
By: Melanie
It was very easy to submit application and I got a very prompt response and payment.
It was very easy to submit application and I got a very prompt response and payment. Thank you!
Insurer: Trupanion
By: Mary
Best service ever
I love how I do not have to pay the full price and then get reimbursed later. Exceptional service!
Insurer: Trupanion Canada
By: Valerie
Nationwide has really improved how quickly they review claims and send reimbursements.
I have had Nationwide for a year now, and have been happy with the claims process. At the beginning it was a little rough and a little took more time to figure out but since it is very easy to file a claim, have it reviewed and get reimbursements quickly. I have been so far very satisfied and will continue to use/renew my insurance for the next year. No increase to my policy which was really nice also. I haven't had any issues with regards to reimbursement amounts or to why something was not covered.
Insurer: Nationwide
By: johanna