Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Yoshi
Excellent way to submit claim and get reimbursed in a timely manner. It is so easy!
Insurer: Nationwide
By: Hansen
Thanks for being here for us.
Having a puppy is stressful enough. Thanks for having our back when we get sick. Prompt payment is greatly appreciated.
Insurer: Nationwide
By: Denise
I am beyond grateful and happy that I purchased Embrace Pet Insurance for my 2 Golden Retrievers!
I cannot express enough how happy I am with the prompt re-reimbursement AND the hassle free of submitting my claim and how much Embrace paid! The day of my dogs accident was the worst day of my life. I actually forgot that I even had pet insurance so when I was charged for the surgery and ICU overnight care, as much as I knew I was going to have to drain my savings I did not care because my dog was alive. When I had a chance to calm down, when my Cali was improving day by day, I then remembered I had pet insurance. Still I had no idea how easy the process was to get reimbursed and the amount was a HUGE burden off my shoulders. Thank you so much Embrace Pet insurance, I am def. going to tell ALL my pet owner friends that they HAVE to get a policy thru you!!
Insurer: Embrace
By: Melanie
No Credibility whatsoever with this company
I've been paying them their premiums for 16 years and would highly recommend you shop elsewhere. They're the worst at paying claims but are masters of taking your premiums. You would think with a name like 'AKC Pet Insurance' that there would be a certain standard of excellence with their services but don't be fooled. They're borderline fraudulent and at the very least deceptive!! The latest, they "discontinued" our current plan of $85/mo for our little Oliver for the last 11 years and took it upon themselves to replace it WITHOUT MY WRITTEN CONFIRMATION with their most expensive plan at $299/month!!! That's $3600 a year for pet insurance!!!! I've been a little sidetracked this year for obvious reasons and actually just noticed this change on my CC statement yesterday. Called them and they claim they mailed me a notice of the change which maybe they did but I'm sure many people fell into this same trap of not thoroughly looking through every piece of small print mail. Of course if you don't respond they deem that as accepting the new terms and conditions and automatically roll you into the new plan. No email, no phone call to confirm I'm accepting a 300% increase!!!! This is a Deceptive Trade Practice and I hope everyone reads this!!
Insurer: AKC
By: Peter
Thank you in behalf of Aqua
My dog Aqua has suddenly been ill and we had to find her Veterinarian care for her discomfort. Starting with a visit to the ER a month ago and ending in a recent visit to a neurologist specialist . I am impressed with the easily filing process and the rapid reimbursement . During these time of pandemic it has been challenging to make ends meet. Adding Aqua's unexpected illness was not easy but Nationwide's quick processing helped us continue with her check up . Thank you for all you do .
Insurer: Nationwide
By: Carmen
Very pleased for many years
Great service and quick re-inbursement
Insurer: Nationwide
By: Erwin
Prompt Claim Payment
My claim has always been dealt with promptly and my payment is in my account the next day. Thank you.
Insurer: Trupanion
By: Ginny
Incredible service and ease of use!
Incredibly easy! Especially with the direct deposit into my account.
Insurer: Trupanion
By: Gretchen
Trupanion is so easy to use!!
So easy to submit claim and easy to understand the payment process. Love this company.
Insurer: Trupanion
By: Elizabeth
You helped me when my puppy broke her leg .
You helped me when my puppy broke her leg .Your payment went straight the vet .No hassle.Went very smooth .
Insurer: Trupanion Canada
By: Carol