Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Great experience
This was my first time getting pet insurance for a rescue dog, and I won¡¦t go without it again. I had no idea that surgery could be so expensive. I don¡¦t know what I would have done without the financial support. The claims experience was much simpler than I expected. The claim was submitted easily, and I received an auto deposit the next day. Thanks Trupanion team!
Insurer: Trupanion Canada
By: Carmen
Excellent service
I did it online, very fast and convenient.
Insurer: Trupanion Canada
By: Darryn
You¡¦ve always been fair and timely with reimbursements Your staff are helpful
You¡¦ve always been fair and timely with reimbursements Your staff are helpful
Insurer: Trupanion
By: Robyn
My credit card was compromised which led to me having to call Trupanion to resolve Pete payment issues.
My credit card was compromised which led to me having to call Trupanion to resolve Pete payment issues. I did not like that I had to give my credit card number to an agent over the phone. There needs to be a more secure way to resolve the issue.
Insurer: Trupanion Canada
By: Stacie
I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars.
I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars. And you claim it has nothing to do with my pets age or health condition but its very ironic that I met my deductible this year and now I am getting my monthly payment increased. Will not be using trupanion again for my next pet.
Insurer: Trupanion
By: Amy
Venus
Trupanion covered everything they said they would. We got a check within a few days of submitting the claim.
Insurer: Trupanion
By: Andrew
It took a little bit to get it straigened out but I am very pleased with the outcome.
It took a little bit to get it straigened out but I am very pleased with the outcome.
Insurer: Trupanion Canada
By: Jean
Quick and Easy
The vet put the claim through and them it was paid directly to my account. Super easy!
Insurer: Trupanion Canada
By: Sofie