Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Always prompt and professional
Trupanion has always been prompt in assessing claims and sending payment. I always recommend you to anyone with a pet.
Insurer: Trupanion Canada
By: Mary
Trupanion has e been patient with me when I did not have funds in the bank for the scheduled [paymen however afer I would phone they woud put it though You can do that if this happens again Thank you Teresa
Trupanion has e been patient with me when I did not have funds in the bank for the scheduled, [paymen however afer I would phone they woud put it though You can do that if this happens again Thank you Teresa
Insurer: Trupanion Canada
By: Teresa
As always my claims are done quickly and explained throughly.
As always my claims are done quickly and explained throughly.
Insurer: Trupanion
By: Steven
They have always paid fast.
They have always paid fast.
Insurer: Trupanion
By: Sue
Easy claims processing but costly!
Claims experience is always good but my premiums keep going up whether I claim or not. Also, for the high premium cost, I wish more was covered (especially preventative measures like regular vet visits, dental care and vaccines). Those things really add up and between those costs and insurance premiums, some months, it's very costly.
Insurer: Trupanion Canada
By: Janis
Easy to deal with quick payments and prompt replies to questions I had.
Easy to deal with, quick payments and prompt replies to questions I had.
Insurer: Trupanion Canada
By: Lindsay
Easy peasy
Easy to use submitted by my vet! I love easy
Insurer: Trupanion Canada
By: Kaarina
Great customer service.
I had tried to enter a code for one month of free premiums but the code wasn't being accepted. I phone and spoke to a very pleasant man whom honoured the coupon despite the 24 hour period already expired. I was also able to lower my monthly fee with his assistance.
Insurer: Trupanion Canada
By: Angela
Efficient
System was very easy to use and I was reimbursed quickly
Insurer: Trupanion Canada
By: Shirley