Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Quick response and reimbursement.
Appreciated how quickly you reviewed my claims and deposited money onto my acct.
Insurer: Trupanion
By: Kristy
Super Service
Very easy to file a claim online. My claims are processed quickly and refunds are deposited directly into my checking account.
Insurer: Trupanion
By: Gary
Trupanion provides a peace of mind!
Having insurance has eased the burden financially and they direct billing at our hospital is an amazing service. We lost our other dog, Charlie at age and we didn't have any insurance and spent almost $20,000. I will always recommend trupanion and we will always have it on our pets.
Insurer: Trupanion Canada
By: Cheryl
We love trupanion!!!
Trupanion always does our direct billing to our vet with no hassle. Emails are don't quickly to keep us in the loop. Love you guys!!
Insurer: Trupanion Canada
By: Erin
I give Trupanion a 10 ??
The claims experience was fast and easy and even though I did not sign up for direct deposit, I was pleasantly surprised how fast my checks came! Thank you so much!
Insurer: Trupanion
By: Kathy
Easy and prompt!
The process was very simple and I received my refund very quickly.
Insurer: Trupanion
By: Heidi
Trupanion and my Seeing Eye Dog
The TruPanion rep was very knowledgeable and helpful. She explained the claims process clearly. Also, after a relatively quick turnaround, I got money back quickly.
Insurer: Trupanion
By: Matthew
Very responsive to claims in keeping me informed on every step of the process.
Very responsive to claims in keeping me informed on every step of the process. Quick to process payments.
Insurer: Trupanion
By: Renee
Good for me, good for my Dog
Always quick and easy on-line
Insurer: Trupanion Canada
By: Carolyn
Very disappointed and hard to get payed because we pay you thousands .
Very disappointed and hard to get payed because we pay you thousands .
Insurer: Trupanion Canada
By: Mark