Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Best pet insurance ever!!
I never have any problems with my coverage. My doc submits the claim and what is covered is paid right away. I love the no payment upfront then reimbursing. So easy with Trupanion!
Insurer: Trupanion
By: Bonnie
Excellent service, once again!!!
Such an easy transaction to get the vet invoices refunded....A++++
Insurer: Trupanion
By: frank
Satisfied Doggie Owner
Trupanion is always quick with replying to claims and sending out payments. I highly recommend them.
Insurer: Trupanion
By: Michele
Great company, you cannot go wrong with them.
I have been very impressed and thankful for the way my claim for Bilbo has been handled. He was diagnosed with osteosarcoma just before he turned 7. It is now 7 months from diagnoses. This has not been easy and it has been expensive. Every claim has been handled promptly. Payment of the claims has been very fast. They pay what it says in the policy without any dispute which helps me focus on my dog rather than the money. Since you can adjust the coverage based on what you can afford in premium against what you could pay in vet bills if needed one can budget in advance. I am thankful that Trupanion has helped me make care decisions for Bilbo based on what is best from him rather than on cost. I never wanted to use this policy but when I needed it it has been there for me and Bilbo.
Insurer: Trupanion
By: Norvin
great
Quick on their payments. Easy to work with. Happy with their customer service.
Insurer: Healthy Paws
By: jane
Hiccup with Online Claim Submission
Claim submitted online, but for some reason, the invoice from vet was not received by Trupanion, and I was asked to resubmit by email. No feedback as to what went wrong with the online submission, but the claim was processed promptly after that hiccup, as per usual.
Insurer: Trupanion Canada
By: Philip
Thankful customer!
Everyone told me to sign up for pet insurance when I was making the decision to adopt a puppy a couple months ago. After shopping around and hearing great things from mutual friends, I decided to go with Healthy Paws. Their monthly premium seemed manageable and coverage was described as fair and thorough. Flash forward to a month and a half into owning my sweet new pup, and we suffered our first major freak accident. He wound up getting bounced from ER to vet to ultimately needing emergency eye surgery, and less than 24 hours later, we were faced with a $7,500 bill to save his poor little eye. Luckily I had opted in for the insurance when I first got him, and since our grace period was over, we qualified for the full coverage offered for such a sudden damaging accident. I wound up paying a fraction of what I would have, and was able to upload my bill invoices quickly and easily with their super intuitive app through my phone. I am above and beyond thankful for Healthy Paws and couldn't ask for a better coverage during such a stressful time for me and my pet. They are quick, caring, personable, available, and efficient. I highly recommend them to any and all pet owners!! We are thrilled to be a party of the Healthy Paws family.
Insurer: Healthy Paws
By: Mia
Highly recommend. Paid claim promptly. Easy to communicate with them.
Started processing my claim on day one. Received payment promptly. Staff was very helpful on filing claim. Would definitely would recommend them.
Insurer: Healthy Paws
By: carole
10 out of 10
Great customer service, ease of submitting a claim and prompt reimbursements.
Insurer: Healthy Paws
By: Kim