Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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It was easy and fast
It was easy and fast
Insurer: Trupanion Canada
By: Henry
S.hess
Trupanion has saved my butt multiple times. No one wants their dog to need medical treatment or surgery or medications but it happens. Luckily for me and my pup(a rescue) I enrolled her at 8 weeks old, since then she has had emergency surgery, incontinence problems & now is requiring knee surgeryâ¦. Trupanion has been there for us every step of the way. Submitting claims is effortless on my part as our vet and bill them & get paid directly. Customer service is above and beyond my expectations.
Insurer: Trupanion Canada
By: Sam
Efficient process
The claims process is seamless. The turnaround is quick and money is deposited directly into my account. It canât get much better than that.
Insurer: Trupanion
By: Kristin
Trupanion Means "Piece of Mind"
Trupanion Insurance is a wonderful plan. It's comforting having "piece of mind" when/if my dog gets sick. They are prompt in paying the vet's bill and in emailing their Final Report reflecting payment made. Thank you for your prompt, professional service. I will HIGHLY recommend your company to my friends and family.
Insurer: Trupanion
By: Jane
Very easy and quick
Submitting a claim is very quick. Someone contacts you immediately through the chat system. You answer a few questions, email your invoice, and reimbursement comes within a few minutes.
Insurer: Lemonade
By: Kathleen
Great communication
I had 2 claims within 1 month. Both people assigned to the cases were very prompt and efficient at getting the claims processed quickly. The communication was good and the instructions were easy to follow. I received my claim reimbursement quickly.
Insurer: Lemonade
By: Sara
Too many questions, not enough answers
It's an amazing service, but I was charged the $35 start-up fee, which is fine... but then also charged $40 and then an additional $4 from Veterinari or something like that, right along with the trupanion charges... What's that about? is there going to be a bunch of hidden fees? Why was I charged more money for no reason without being notified? I have a lot of questions and will be in touch with someone once I have the time. Also, in the email it says every injury or illness, but you make it sound like only if there is surgery or longterm healthcare needed. If my dog gets a splinter removed will I have to pay $300??? If so what's the point of the insurance? The fact that I have more questions after signing up then I did before signing up, is why I only give a 5. Excellent service.. it sounds like anyways, but I have to get in touch with someone to clear all this up now, which is not what someone with a busy schedule and a new puppy needs.
Insurer: Trupanion Canada
By: Sarah
Appreciated trupanions expeditious handling of my dog Oliverâs health insurance refunding.
Appreciated trupanions expeditious handling of my dog Oliverâs health insurance refunding. Thank you trupanion
Insurer: Trupanion
By: Robert