Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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CLAIMS MADE EASY
I have had Healthy Paws insurance for both of my dogs for several months. One of my dogs began showing symptoms of gastric illness. I immediately took her to the vet and she began diagnostic testing. I submitted my first claim and it took about 30 days for reimbursement, since it was the first claim and my vet exists in hard copy. Once HP received the records, they paid the claim, minus my deductible and copay, within a few days. After the first claim, HP paid each subsequent claim within a few hours after submittal. They even emailed me 10 days after the last visit to check on my girl. Amazing! Based on the excellent customer service and trust they built, I decided to adopt two more dogs, knowing that the unexpected costs of illness and accidents will be covered after I enroll them. One other note: I compared many different plans before selecting HP. It offered the most benefits for the most competitive price.
Insurer: Healthy Paws
By: Melissa
Simplest thing ever!
Filing a claim with Trupanion is the simplest thing ever! I have a stored picture of my claim form, take a picture of a new meds invoice, attach, submit, voila!
Insurer: Trupanion
By:
Very satisfied pet owner
Filing the claim was simple and we had our information processed and payment within two weeks of our dog’s emergency
Insurer: Trupanion
By:
Couldn't process payment online due to ?website issues? But when I called and spoke to a customer service representative it was quick and easy!
Couldn't process payment online due to ?website issues? But when I called and spoke to a customer service representative it was quick and easy!
Insurer: Trupanion Canada
By:
Easy to navigate website and service is great!
Easy to navigate website and service is great!
Insurer: Trupanion Canada
By:
The process is easy.
The process is easy. The vet completes the form, sends it in and we sit back and wait.
Insurer: Trupanion Canada
By:
So great and convenient Service
I am so satisfied and happy to have an insurance for my pet Lily. Trupanion’s service is so fast, trustworthy and convenient. Their customer service is so great too. Claim process is easy and fast. I feel like all members are true lover of our pets! I am 1000% satisfied. I strongly recommend Trupanion to all pets parents.
Insurer: Trupanion
By: Namji
Assistant to Erica Packer
Great assistance and support and easy to send it with very quick response of reimbursement. Also, loved that there is no time time for reimbursement. Thank you!
Insurer: Trupanion
By:
Love Trupanion
Had outstanding service on my recent claim. As always. I am so glad I selected Trupanion as the insurance for my dog. They are always very quick to respond to submitted claims and since I use direct deposit the money I am reimbursed comes to me VERY quickly.
Insurer: Trupanion
By: